Remote Medical Software Support Specialist

Heartflow; United States; On-site; USD 31,684 - 41,328; Full time

Benefits offered by this job

Cash bonus

Remote work

Job summary

Heartflow is seeking a Customer Support Specialist to deliver world-class support for our web-based medical software to research and commercial accounts. The CSS acts as the technical lifeline for accounts and ensures rapid resolution of issues and customer satisfaction.

In this role you will help integrate Heartflow technology into customers’ workflows, onboard new users, and work with IT, Marketing & Sales, and Production to improve support quality and efficiency in a fast-paced environment.

Qualifications

• Excellent verbal and written communication skills are required.

Responsibilities

• Provide knowledgeable responses to customer inquiries and issues to gain worldwide adoption of HeartFlow FFRct.
• Document and resolve reported issues and manage knowledge base for customer issues.
• Relay customer feedback into HeartFlow’s CRM and help analyze data to drive improvements in support and product development.
• Assist production with incoming case management and troubleshooting to ensure timely responses.
• Support Sales with feedback, product knowledge, and customer usage metrics to aid market penetration.
• Assist in onboarding new accounts including system administrators and clinical users.
• Collaborate with IT, Marketing & Sales, and Production to redesign processes and improve support quality.
• Develop and provide customer technical support solutions to continually drive quality and efficiency.

Skills

Verbal communication

Written communication

MS Excel

MS Office

Data analysis

CRM tools

Salesforce

English fluency

German/Japanese/French/Italian (desire

Education

Bachelor degree preferred

Tools

Salesforce

CRM tools

MS Office

Job description

Heartflow is seeking a Customer Support Specialist to deliver world-class support for our web-based medical software to research and commercial accounts. The CSS acts as the technical lifeline for accounts and ensures rapid resolution of issues and customer satisfaction.

In this role you will help integrate Heartflow technology into customers’ workflows, onboard new users, and work with IT, Marketing & Sales, and Production to improve support quality and efficiency in a fast-paced environment.