Remote Loan Workout Specialist

Lever, Inc.; Northern (KY); Hybrid; USD 65,000 - 88,000; Full time

Benefits offered by this job

Remote work options

Health Insurance

401(k)

Job summary

NASA Federal Credit Union is seeking a Loan Workout Officer to assist members in hardship with policy-aligned solutions. You will evaluate consumer loan requests, analyze financials, and present workout options to the Loan Review Committee.

The role blends underwriting judgment, member service, and regulatory compliance to manage a loss mitigation portfolio and implement approved solutions. Essential duties include counseling members, evaluating status, presenting options for approval or denial,

Qualifications

• Three to five years relevant experience and/or training.
• Two years’ experience in consumer or mortgage lending.
• Knowledge of the FDCPA, FCRA, SCRA, MLA as well as any other applicable state/federal laws and regulations.
• Knowledge of 1st Mortgage, Home Equity or Consumer underwriting.
• Proficiency with Microsoft Office Outlook, Excel Intermediate level, and Word Intermediate level.

Responsibilities

• Counsels members and gathers required documentation for hardship assistance requests related to consumer loan products.
• Evaluates loan status and supporting documentation to prepare appropriate policy-based recommendations for the Loan Review Committee.
• Presents prepared loan workout options to the Loan Review Committee for approval or denial within approved guidelines.
• Participates as a member of the Loan Review Committee.
• Maintains the assigned Loss Mitigation portfolio for consumer loans.
• Assists members with requests for short- and long-term consumer loan modification options.
• Contacts members to obtain additional information required for loan review.
• Resolves member request issues in a timely and professional manner.

Skills

Counseling

Underwriting judgment

Regulatory compliance

Communication

Financial analysis

Tools

Microsoft Office

Excel

Word

Job description

NASA Federal Credit Union is seeking a Loan Workout Officer to assist members in hardship with policy-aligned solutions. You will evaluate consumer loan requests, analyze financials, and present workout options to the Loan Review Committee.

The role blends underwriting judgment, member service, and regulatory compliance to manage a loss mitigation portfolio and implement approved solutions. Essential duties include counseling members, evaluating status, presenting options for approval or denial,