Remote Linux Desktop & Server Support Engineer

Canonical; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading technology company is looking for a Linux Engineer to provide outstanding technical support for customers using Ubuntu and open source projects. Candidates should have excellent English communication skills and a solid understanding of Linux. This remote position requires experience in troubleshooting and customer support. The role offers opportunities for personal development and annual compensation review, alongside other benefits like work-life balance and team sprints in varied locations.

Benefits

Personal learning and development budget of USD 2,000 per year

Annual compensation review

Maternity and paternity leave

Priority Pass for travel upgrades

Opportunity to travel to new locations

Qualifications

• Exceptional academic track record from both high school and university.
• Track record of going above-and-beyond expectations to achieve outstanding results.
• Ability to navigate effectively stack traces and logs, and advise on next steps.

Responsibilities

• Investigate issues reported by customers by researching and escalating issues.
• Work to resolve complex customer problems related to Canonical's products.
• Engage directly with customers and work collaboratively to resolve their issues.

Skills

Linux troubleshooting

Professional written and spoken English

Customer support experience

Programming fundamentals

Ability to learn quickly

Education

Undergraduate degree in a technical subject

Job description

A leading technology company is looking for a Linux Engineer to provide outstanding technical support for customers using Ubuntu and open source projects. Candidates should have excellent English communication skills and a solid understanding of Linux. This remote position requires experience in troubleshooting and customer support. The role offers opportunities for personal development and annual compensation review, alongside other benefits like work-life balance and team sprints in varied locations.