Remote Linux Desktop & Server Support Engineer

Canonical; Remote; USD 80,000 - 110,000; Full time

Job summary

A leading open source software provider is seeking a passionate Linux Engineer to deliver outstanding technical support for customers leveraging Ubuntu. The role involves investigating and resolving complex issues, providing a smooth customer experience, and collaborating with clients via multiple channels. Ideal candidates will have excellent communication skills, strong Linux troubleshooting experience, and a willingness to learn and grow in a remote work environment. Regular international travel for company events is also required.

Benefits

Personal learning and development budget of USD 2,000 per year

Recognition rewards

Annual holiday leave

Maternity and paternity leave

Employee Assistance Programme

Qualifications

• Exceptional academic track record from both high school and university.
• Experience with Linux integration and troubleshooting.
• Ability to navigate effectively through logs and stack traces.

Responsibilities

• Provide technical support for Desktop and Server stack.
• Investigate issues and resolve complex customer problems.
• Engage directly with customers via various communication channels.

Skills

Linux troubleshooting

Exceptional communication skills

Customer support experience

Ability to learn quickly

Programming fundamentals

Education

Undergraduate degree in a technical subject

Job description

A leading open source software provider is seeking a passionate Linux Engineer to deliver outstanding technical support for customers leveraging Ubuntu. The role involves investigating and resolving complex issues, providing a smooth customer experience, and collaborating with clients via multiple channels. Ideal candidates will have excellent communication skills, strong Linux troubleshooting experience, and a willingness to learn and grow in a remote work environment. Regular international travel for company events is also required.