Remote Linux Desktop & Server Support Engineer

Canonical; Remote; USD 80,000 - 110,000; Full time

Job summary

A leading open source software firm is seeking a Linux Engineer to provide top-notch technical support and customer success for its Ubuntu platform. The ideal candidate will have a strong background in Linux troubleshooting, a knack for problem-solving, and exceptional communication skills. Emphasis on supporting customers remotely while providing training and participating in various company events. The role promotes learning and career growth within a distributed work environment.

Benefits

Personal learning and development budget of USD 2,000

Annual compensation review

Recognition rewards

Annual holiday leave

Maternity and paternity leave

Employee Assistance Programme

Opportunity to travel to new locations to meet colleagues

Qualifications

• Exceptional academic track record from both high school and university.
• Experience with Linux integration with other environments.
• Ability to travel internationally twice a year for company events.

Responsibilities

• Investigate customer-reported issues and resolve complex problems.
• Engage directly with customers via phone, ticketing, and remote sessions.
• Participate in a regular weekend working rotation.

Skills

Linux troubleshooting

Professional written and spoken English

Customer support experience

Ability to learn quickly

Programming fundamentals

Education

Undergraduate degree in a technical subject

Job description

A leading open source software firm is seeking a Linux Engineer to provide top-notch technical support and customer success for its Ubuntu platform. The ideal candidate will have a strong background in Linux troubleshooting, a knack for problem-solving, and exceptional communication skills. Emphasis on supporting customers remotely while providing training and participating in various company events. The role promotes learning and career growth within a distributed work environment.