Remote Linux Desktop & Server Support Engineer

Canonical; Remote; USD 80,000 - 100,000; Full time

Job summary

A leading software company is seeking a Linux Engineer to provide exceptional technical support experience for Ubuntu and open source products. You'll be responsible for managing customer cases, troubleshooting complex issues, and ensuring customer satisfaction. Ideal candidates will possess strong Linux troubleshooting skills, excellent communication, and a commitment to outstanding customer service. This role supports professional growth with a generous learning budget and opportunities for international travel. Join an innovative team and help shape the future of open-source technology.

Benefits

Personal learning and development budget of USD 2,000 per year

Annual compensation review

Maternity and paternity leave

Employee Assistance Programme

Opportunity to travel to new locations to meet colleagues

Qualifications

• Experience with Linux integration with other environments.
• Ability to navigate effectively stack traces and logs.
• Programming fundamentals in any language.

Responsibilities

• Investigate issues reported by customers.
• Work to resolve complex customer problems.
• Engage directly with customers to resolve their issues.

Skills

Linux troubleshooting

Excellent communication skills

Customer support experience

Problem-solving abilities

Ability to learn quickly

Education

Undergraduate degree in a technical subject

Exceptional academic track record

Job description

A leading software company is seeking a Linux Engineer to provide exceptional technical support experience for Ubuntu and open source products. You'll be responsible for managing customer cases, troubleshooting complex issues, and ensuring customer satisfaction. Ideal candidates will possess strong Linux troubleshooting skills, excellent communication, and a commitment to outstanding customer service. This role supports professional growth with a generous learning budget and opportunities for international travel. Join an innovative team and help shape the future of open-source technology.