Remote Linux Desktop & Server Support Engineer

Canonical; Remote; USD 90,000 - 120,000; Full time

Job summary

A leading open source software provider is looking for a Linux Engineer passionate about Linux and customer success. You will deliver outstanding technical support and manage customer cases effectively. The role demands excellent communication skills, Linux troubleshooting experience, and a commitment to customer satisfaction. Working in a globally remote environment, you will have opportunities for professional development and the chance to join colleagues at company events twice a year.

Benefits

Personal learning budget of USD 2,000 per year

Annual compensation review

Recognition rewards

Travel opportunities to meet colleagues

Maternity and paternity leave

Qualifications

• Professional written and spoken English with excellent presentation skills.
• Track record of going above-and-beyond expectations to achieve outstanding results.
• Ability to navigate effectively stack traces and logs, and advise on next steps.

Responsibilities

• Investigate issues reported by customers by researching and escalating issues.
• Engage directly with customers and work collaboratively to resolve their issues.
• Contribute new knowledge base articles and maintain existing articles.

Skills

Linux troubleshooting

Excellent communication

Programming fundamentals

Customer support experience

Ability to learn quickly

Education

Undergraduate degree in a technical subject

Exceptional academic track record

Job description

A leading open source software provider is looking for a Linux Engineer passionate about Linux and customer success. You will deliver outstanding technical support and manage customer cases effectively. The role demands excellent communication skills, Linux troubleshooting experience, and a commitment to customer satisfaction. Working in a globally remote environment, you will have opportunities for professional development and the chance to join colleagues at company events twice a year.