Remote Linux Desktop & Server Support Engineer

Canonical; Remote; USD 80,000 - 100,000; Full time

Job summary

A leading open source technology company is seeking a Linux Engineer passionate about customer success to deliver exceptional technical support for Ubuntu and related products. The role requires expertise in Linux troubleshooting and customer service, as well as the ability to manage technical cases effectively. You'll engage with customers through various support channels and contribute to team knowledge sharing. This is a remote position with opportunities for personal development and international travel to team events.

Benefits

Personal learning and development budget of USD 2,000

Annual compensation review

Maternity and paternity leave

Employee Assistance Programme

Opportunity to travel for company events

Qualifications

• Proven Linux troubleshooting skills including log collection and configuration.
• Experience integrating Linux with authentication and network file systems.
• Solid understanding of OS/Application level bugs.

Responsibilities

• Investigate and resolve customer issues related to Linux.
• Maintain knowledge base articles for customer support.
• Engage with customers by phone and remote sessions.

Skills

Linux troubleshooting

Exceptional academic track record

Professional written and spoken English

Customer support experience

Ability to learn quickly

Education

Undergraduate degree in a technical subject

Job description

A leading open source technology company is seeking a Linux Engineer passionate about customer success to deliver exceptional technical support for Ubuntu and related products. The role requires expertise in Linux troubleshooting and customer service, as well as the ability to manage technical cases effectively. You'll engage with customers through various support channels and contribute to team knowledge sharing. This is a remote position with opportunities for personal development and international travel to team events.