Remote Linux Desktop & Server Support Engineer

Canonical; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading open source software provider is seeking a Linux Engineer to deliver exceptional technical support for their products. The role requires ownership of support cases, effective communication with customers, and a strong understanding of Linux troubleshooting. Ideal candidates will have a technical degree and extensive customer support experience, along with a passion for technology and learning. This is a remote role, allowing for flexibility and the opportunity to collaborate internationally.

Benefits

Personal learning and development budget of USD 2,000 per year

Annual compensation review

Maternity and paternity leave

Opportunities for international travel

Qualifications

• Exceptional academic track record from both high school and university.
• Experience with Linux integration with other environments (authentication/directory services, network file systems).
• Ability to navigate effectively stack traces and logs, and advise on next steps.

Responsibilities

• Investigate and resolve complex customer problems related to Canonical's products.
• Ensure all support cases meet SLA expectations with high customer satisfaction.
• Participate in regular weekend working rotation.

Skills

Linux troubleshooting

Customer support experience

Professional written and spoken English

Programming fundamentals

Ability to learn quickly

Education

Undergraduate degree in a technical subject

Job description

A leading open source software provider is seeking a Linux Engineer to deliver exceptional technical support for their products. The role requires ownership of support cases, effective communication with customers, and a strong understanding of Linux troubleshooting. Ideal candidates will have a technical degree and extensive customer support experience, along with a passion for technology and learning. This is a remote role, allowing for flexibility and the opportunity to collaborate internationally.