Remote Linux Desktop & Server Support Engineer

Canonical; Remote; USD 80,000 - 110,000; Full time

Job summary

A leading open-source software provider is seeking a Linux Engineer passionate about Linux and Customer Success. This remote role involves delivering technical support on Ubuntu and managing customer cases. Ideal candidates will possess strong Linux troubleshooting skills, a degree in a technical subject, and exceptional customer support experience. Join a dynamic team with diverse opportunities, including personal learning budgets and international travel for company events. Come be part of a forward-thinking company championing open source.

Benefits

Personal learning and development budget

Annual compensation review

Recognition rewards

Maternity and paternity leave

Employee Assistance Programme

Opportunity to travel internationally

Qualifications

• Strong capability in managing customer issues and expectations.
• Ability to analyze logs and stack traces effectively.
• Experience in troubleshooting Linux and its integration with other systems.

Responsibilities

• Provide technical expertise and support on Desktop and Server.
• Investigate and resolve complex customer issues.
• Engage collaboratively with customers through various communication channels.
• Contribute to knowledge base articles.

Skills

Linux troubleshooting

Customer support experience

Professional written and spoken English

Programming fundamentals

Ability to learn quickly

Education

Undergraduate degree in a technical subject

Job description

A leading open-source software provider is seeking a Linux Engineer passionate about Linux and Customer Success. This remote role involves delivering technical support on Ubuntu and managing customer cases. Ideal candidates will possess strong Linux troubleshooting skills, a degree in a technical subject, and exceptional customer support experience. Join a dynamic team with diverse opportunities, including personal learning budgets and international travel for company events. Come be part of a forward-thinking company championing open source.