Remote Licensed Insurance Customer Support (Paid Training)

Sitel Corp.; Town of Texas (WI); Remote; USD 23,000 - 26,000; Full time

Benefits offered by this job

Paid training

Medical benefits

401(k) plan

Paid time off

Employee discounts

Career growth

Bonus programs

Job summary

Foundever is hiring a Remote Licensed Insurance Customer Service Representative to handle inbound insurance policy inquiries and billing issues from a remote Texas location. The role includes state-licensing training and coverage of licensing costs, with opportunities to advance as you complete coursework toward the state exam.

New hires will focus on billing inquiries while awaiting licensure, with benefits such as medical, dental, vision, 401(k), PTO, and career growth opportunities.

Qualifications

• Ability to navigate system tools to search for answers & information.
• Connect with customers, clients, insurance carriers, and internal teams to provide coverage information and policy recommendations with empathy and compassion.
• Self-motivated and eager learner with a strong sense of accountability, consistently driven to excel in training and on-the-job performance.
• Able to complete collegiate-level coursework to prepare for the state exam.

Responsibilities

• Handle inbound calls regarding customers' insurance policies and inquiries about coverage, endorsements, bills, or policy changes.
• Assist callers with billing inquiries, especially around military paydays on the 1st and 15th of each month, while awaiting licensing.
• Provide accurate information and guidance while maintaining exceptional customer service.

Skills

System navigation

Empathetic client focus

Self-motivated learner

State licensing prep

Strong organization

Education

High school diploma or GED

Job description

Foundever is hiring a Remote Licensed Insurance Customer Service Representative to handle inbound insurance policy inquiries and billing issues from a remote Texas location. The role includes state-licensing training and coverage of licensing costs, with opportunities to advance as you complete coursework toward the state exam.

New hires will focus on billing inquiries while awaiting licensure, with benefits such as medical, dental, vision, 401(k), PTO, and career growth opportunities.