Remote Level 1 Support Engineer — Data Platform SaaS

Lakefusion; United States; Remote; USD 6,400 - 9,500; Full time

Benefits offered by this job

Fully remote

Job summary

Lakefusion is seeking a frontline technical contact for an MDM platform, helping enterprise customers on onboarding and day-to-day use. You will troubleshoot, document issues, and drive reliable, scalable solutions with clear communication.

The role is full-time and remote, based in India, requiring collaboration with product and engineering teams to improve platform reliability and user experience.

Qualifications

• Experience in enterprise SaaS support.
• Familiarity with data ingestion and pipeline concepts.
• Ability to read stack traces and basic notebook cells in Python.

Responsibilities

• Act as the first point of contact for support requests received through email, chat, and ticketing systems.
• Diagnose and resolve issues spanning data ingestion, pipeline configuration, access permissions, and platform usage.
• Walk customers through onboarding tasks, including connecting data sources and configuring basic workflows.
• Manage ticket queues, document issues thoroughly, and drive timely resolution against service expectations.
• Escalate complex problems to senior support and engineering teams with clear context.
• Identify recurring issues and surface product feedback to improve reliability and usability.

Skills

Customer support

Technical support

Written communication

Verbal communication

Python scripting

Data ingestion

Tools

Python

Job description

Lakefusion is seeking a frontline technical contact for an MDM platform, helping enterprise customers on onboarding and day-to-day use. You will troubleshoot, document issues, and drive reliable, scalable solutions with clear communication.

The role is full-time and remote, based in India, requiring collaboration with product and engineering teams to improve platform reliability and user experience.