Remote IT Service Desk Project Manager

GovCIO; Cheyenne (WY); Remote; USD 82,000 - 116,000; Full time

Benefits offered by this job

Employee Assistance Program (EAP)

Corporate Discounts

Learning & Development platform

Training, Education and Certification

Referral Bonus Program

Internal Mobility Program

Pet Insurance

Flexible Work Environment

Job summary

GovCIO is seeking a Project Manager to oversee a large, around-the-clock IT Service Desk supporting TSA requirements. The role emphasizes leadership of enterprise IT support for 85K users, with emphasis on VIP service, process improvements, and secure handling of Public Trust matters.

The position requires strong program and stakeholder management, experience with AD/remote desktop environments, and a track record of delivering high-availability IT services.

Qualifications

• Bachelor's degree in a related field is required.
• 2–5 years IT project management experience preferred.
• Experience leading a large 24x7 service desk for enterprise users.
• Expertise in remote desktop, Active Directory, and mobility support.
• Must be able to obtain Public Trust clearance.

Responsibilities

• Directs a large 24x7x365 Service Desk operation for 85K users across Tier 0–Tier 2.
• Oversees advanced agent support, including remote desktop and AD mobility tools.
• Maintains Service Desk knowledge base and standard operating procedures.
• Implements SR priority and escalation matrices in the ITSM tool.
• Manages VIP support processes from inception to resolution and conducts audits.

Skills

IT project management

Service Desk management

VIP support

Public Trust clearance

Leadership & communication

Active Directory

Remote desktop

ITSM tools

Education

Bachelor's degree in a related field

Tools

ITSM Tool

Remote desktop tools

Active Directory tooling

Job description

GovCIO is seeking a Project Manager to oversee a large, around-the-clock IT Service Desk supporting TSA requirements. The role emphasizes leadership of enterprise IT support for 85K users, with emphasis on VIP service, process improvements, and secure handling of Public Trust matters.

The position requires strong program and stakeholder management, experience with AD/remote desktop environments, and a track record of delivering high-availability IT services.