Remote IT Service Desk Analyst

CAI; Denver (CO); Remote; USD 20,000 - 29,000; Full time

Job summary

CAI is seeking a Service Desk Analyst to deliver Level 1 technical support and customer service to associates and vendors. This full-time, remote role handles requests via phone, email, or chat and requires strong communication and problem-solving skills.

The position supports a remote work arrangement with standard daytime EST hours. Candidates should have prior service desk or tech support experience and a high school diploma or GED.

Qualifications

• 6–12 months’ experience in a Service Desk or tech support role.
• 6–12 months of customer service experience in a professional industry.
• High School Diploma or GED.
• Ability to work weekdays 7:00am - 3:30pm EST.
• Strong troubleshooting and documentation skills.
• Excellent customer service and communication skills.

Responsibilities

• Provide General IT end-user support to associates and vendors.
• Interact via phone, email, chat to identify and diagnose issues.
• Provide first level support including password resets and remote troubleshooting.
• Document, categorize, and close tickets according to processes.
• Prioritize issues by impact and urgency to meet performance targets.
• Maintain knowledge of Service Desk processes, products, and services.
• Other duties as directed by Team Lead or Service Delivery Leader.

Skills

Service desk experience

Customer service

Written & verbal communication

Problem-solving

Technical troubleshooting

Education

High School Diploma or GED

Associate degree preferred

Job description

CAI is seeking a Service Desk Analyst to deliver Level 1 technical support and customer service to associates and vendors. This full-time, remote role handles requests via phone, email, or chat and requires strong communication and problem-solving skills.

The position supports a remote work arrangement with standard daytime EST hours. Candidates should have prior service desk or tech support experience and a high school diploma or GED.