Remote IT Service Delivery Lead

Compucom Staffing; South Carolina; On-site; USD 118,000 - 158,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Employee Assistance Program

Paid holidays

Paid time off

Paid parental leave

401(k)

FSA/HSA pre-tax benefits

Job summary

Compucom Staffing is seeking a Service Delivery Manager for a remote role. You will serve as the liaison between business stakeholders and IT, ensuring effective, secure service delivery including EUC operations and service performance.

The role requires ITIL knowledge, 5+ years of IT service experience, and strong stakeholder management. You will lead projects, monitor metrics, and coordinate with vendors to ensure continuous improvement and audit readiness.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business, or related field.
• 5+ years of experience in IT service delivery, service management, infrastructure operations, or end-user computing.
• ITIL Foundation or higher certification preferred.
• Experience with Microsoft technologies including Microsoft 365, Intune, Autopilot, SCCM/MECM, and endpoint management platforms preferred.
• ServiceNow or other ITSM platform experience preferred.
• Security compliance and audit experience preferred.
• Knowledge of asset management, service reporting, and operational metrics preferred.
• Experience managing service delivery in enterprise environments.
• Strong understanding of ITIL principles, incident, problem, and change management.
• Experience working with cross-functional business and technical teams.
• Strong project coordination and vendor management skills.
• Excellent presentation, communication, and stakeholder management abilities.
• Demonstrated ability to manage competing priorities and deliver results in a fast-paced environment.

Responsibilities

• Serve as the primary point of contact between business stakeholders and IT service teams.
• Ensure service delivery meets SLAs and customer expectations.
• Manage and communicate IT projects, upgrades, deployments, and operational changes.
• Coordinate technology rollouts, testing, patching, and implementation activities.
• Drive incident resolution, escalation management, and continuous service improvement.
• Monitor security and compliance requirements and support audit activities.
• Track operational metrics, risks, issues, and project milestones, providing regular status updates to leadership.
• Collaborate with internal teams, external vendors, and managed service partners to ensure seamless service delivery.
• Develop and maintain documentation, procedures, service reports, and operational dashboards.
• Lead stakeholder communications regarding outages, maintenance windows, and service enhancements.
• Promote a customer-focused culture emphasizing responsiveness, professionalism, and continuous improvement.

Skills

ITIL knowledge

Stakeholder management

Project coordination

Vendor management

Cross-functional collaboration

Presentation skills

Incident & problem management

Change management

End-user computing

IT service delivery

Communication

Prioritization

Education

Bachelor's degree in IT/CS/Business

Tools

Microsoft 365

Intune

Autopilot

SCCM/MECM

Endpoint management platforms

ServiceNow / ITSM

Job description

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Service Delivery Manager to join their team in a remote role.

The Service Delivery Manager serves as the primary liaison between the business and IT operations, ensuring technology services are delivered effectively, securely, and in alignment with business requirements. This role oversees end-user computing (EUC) operations, service delivery performance, compliance initiatives, technology deployments, and stakeholder communications across the organization.

Duties And Responsibilities

• Serve as the primary point of contact between business stakeholders and IT service teams
• Ensure service delivery meets established Service Level Agreements (SLAs) and customer expectations
• Manage and communicate IT projects, upgrades, deployments, and operational changes
• Coordinate technology rollouts, testing, patching, and implementation activities
• Drive incident resolution, escalation management, and continuous service improvement
• Monitor security and compliance requirements and support audit activities
• Track operational metrics, risks, issues, and project milestones, providing regular status updates to leadership
• Collaborate with internal teams, external vendors, and managed service partners to ensure seamless service delivery
• Develop and maintain documentation, procedures, service reports, and operational dashboards
• Lead stakeholder communications regarding outages, maintenance windows, and service enhancements
• Promote a customer-focused culture emphasizing responsiveness, professionalism, and continuous improvement
  
  

Skills And Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business, or related field
• 5+ years of experience in IT service delivery, service management, infrastructure operations, or end-user computing
• ITIL Foundation or higher certification preferred
• Experience with Microsoft technologies including Microsoft 365, Intune, Autopilot, SCCM/MECM, and endpoint management platforms preferred
• ServiceNow or other ITSM platform experience preferred
• Security compliance and audit experience preferred
• Knowledge of asset management, service reporting, and operational metrics preferred
• Experience managing service delivery in enterprise environments
• Strong understanding of ITIL principles, incident management, problem management, and change management
• Experience working with cross-functional business and technical teams
• Strong project coordination and vendor management skills
• Excellent presentation, communication, and stakeholder management abilities
• Demonstrated ability to manage competing priorities and deliver results in a fast-paced environment
  
  

Wage Range

The rate for this position is between $56.96 - $75.94 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity: CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.

Work Authorization: Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants: TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents: PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants: IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants: THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW

On-Camera Video Interview Notice

Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on-camera interviews may result in removal from further consideration for employment.