Remote IT Project Manager: Enterprise Service Desk Lead

GovCIO

Des Moines (IA)

Remote

USD 82,000 - 116,000

Full time

35 hours ago

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Benefits offered by this job

EAP

Corporate Discounts

Learning & Development

Certification Assistance

Referral Bonus Program

Internal Mobility Program

Pet Insurance

Flexible Work Environment

Job summary

GovCIO is hiring a Project Manager to support the TSA. The role is based in Springfield, VA and will be primarily remote with intermittent travel.

You will lead a large 24x7x365 Service Desk, oversee advanced agent support (Remote Desktop, Active Directory, mobility), and ensure detailed documentation in the ITSM tool. VIP requests are managed from inception to resolution with audits and strong leadership throughout.

Qualifications

Bachelor's in a related field required, 2-5 years IT project management experience
Experience leading a large 24x7 Service Desk serving 85K+ users
Expertise in remote desktop, Active Directory, and mobility support
Proficient troubleshooting OS and COTS software and maintaining KB
Public Trust clearance required

Responsibilities

Leads and manages a large, 24x7x365 Service Desk operation
Oversees advanced agent support including remote desktop, Active Directory, and mobility console support
Troubleshoots OS and COTS software issues and maintains the Service Desk KB
Implements SR priority and escalation matrices and documents steps in the ITSM tool
Ensures VIP support from inception to resolution with regular audits
Acts as a technical expert across multiple project assignments
May supervise others
Demonstrates leadership, strategic planning, and stakeholder collaboration