Remote Inbound Sales Representative (Voice)

Comcast; United States; Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Commission-based pay

Job summary

Comcast is recruiting for a virtual sales representative operating from home in the United States. The role emphasizes achieving sales targets through consultative selling, engaging customers with personalized solutions, and maintaining high professionalism.

It requires navigating multiple systems and adhering to a flexible schedule, including nights and weekends. The base pay is $15.00 per hour, non-negotiable, with uncapped commission.

Qualifications

• Effective communication and active listening to identify customer needs.
• Ability to navigate multiple systems and document interactions accurately.
• Demonstrated integrity and accountability in customer-facing roles.
• Willingness to work flexible shifts, including nights and weekends, with attention to attendance.

Responsibilities

• Achieve sales targets by effectively presenting products and services.
• Use consultative selling to assess needs and offer personalized solutions.
• Turn inquiries into sales opportunities and educate customers on offerings.
• Build lasting customer relationships through personalized engagement and reliability.
• Maintain high professionalism and problem-solving in communications with customers.
• Collaborate with the sales team to deliver a cohesive customer experience.

Skills

Communication

Critical thinking

Problem solving

Customer focus

Persuasion

Professional integrity

Resilience

Technical knowledge

Workplace organization

Education

High School Diploma / GED

Job description

Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

This job entails achieving sales targets by effectively selling products and services and enhancing customer engagement through personalized interactions. It involves using consultative sales methods, fostering customer relationships, and professional conduct while managing complex systems in a dynamic setting.

Job Description

Core responsibilities:

• Virtual work-from-home role

• Base rate: $15.00/hour (non-negotiable) plus uncapped commission. Employees who meet sales performance targets earn $16,000 annually in commission, with the opportunity to earn more by exceeding targets.

• Career growth and progression plans

• Hours of operation: 6:50 am – 12:15 am Eastern time zone, 7 days a week

• Must be flexible to work any assigned shift

• Shift assignments will be provided after selection and completion of all pre-employment requirements and prior to the start date.

Responsibilities:

• Achieving sales targets by effectively selling products and services, and articulating the Company’s advantages
• Employing consultative sales techniques to assess customer needs, overcome objections, and provide personalized solutions
• Enhancing customer engagement by transitioning inquiries to sales opportunities and educating on the Company’s offerings
• Building and maintaining customer rapport, ensuring a unique and positive experience through personalized interaction
• Upholding professionalism and integrity, demonstrating active listening and problem-solving skills in customer communications
• Navigating complex systems to accurately process sales transactions and maintain high-performance levels in a dynamic environment
• Collaborating within the sales team to promote a cohesive customer experience and support the achievement of collective goals
• Adhering to established sales processes and protocols to consistently deliver excellent customer service and support sales objectives
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what’s right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Communication, Critical Thinking Problem Solving, Customer-Focused, Persuasion, Professional Integrity, Resilience, Technical Knowledge, Workplace Organization

Compensation

Base Pay: $15.00

Total Target Compensation (Base Pay plus Targeted Commission): $22.69

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

High School Diploma / GED

Relevant Work Experience

0-2 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.