Remote Inbound Sales Representative

MCI; Phenix City (AL); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading BPO firm in Phenix City is seeking candidates for a customer service role. The position involves handling inbound and outbound contacts, responding to customer inquiries, and ensuring accurate documentation of orders. Applicants must possess excellent communication skills and a high school diploma. The company offers competitive pay, health benefits, and career advancement opportunities.

Benefits

Competitive starting compensation

Participation in contests with cash prizes

Comprehensive health benefits after 90 days

Paid training

Opportunities for career advancement

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills required.
• Ability to type swiftly and accurately (20+ words per minute).

Responsibilities

• Handle inbound and outbound contacts in a courteous manner.
• Utilize training and knowledge base to answer customer inquiries.
• Document and process customer orders accurately.

Skills

Organizational skills

Written communication

Oral communication

Basic Microsoft Office knowledge

Typing speed (20+ wpm)

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Microsoft Outlook

Job description

Overview

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:

• Competitive starting compensation based on experience
• Participation in daily, weekly, and monthly contests with cash bonuses and prizes
• Comprehensive health benefits after 90 days of employment
• Opportunities for career advancement and personal growth within the organization
• Paid training to help you develop new skills while earning a paycheck
• Engaging and collaborative work environment with a casual dress code

What to Expect (Job Responsibilities)

• Handle inbound and outbound contacts in a courteous and professional manner
• Utilize training and knowledge base to accurately answer customer inquiries and sell products and services
• Listen to customers to understand their needs and resolve issues effectively
• Document and process customer orders accurately in the appropriate systems
• Attend training sessions and meetings to stay informed about program knowledge and changes

What is Required (Qualifications)

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Ability to type swiftly and accurately (20+ words per minute)

How to Stand Out (Preferred Qualifications)

• One (1) year of experience in customer service, technical support, inside sales, or administrative support in a contact center environment
• State or Federal work experience

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