Remote Import Transportation Leader

Socket.dev; Itasca (IL); Hybrid; USD 95,000 - 145,000; Full time

Job summary

Responsibilities include managing workflow, ensuring SOP compliance, and improving profitability while maintaining compliance and service standards. Minimal travel and a strong focus on leadership development are expected.

Qualifications

• 7+ years of international transportation or freight forwarding experience.
• 3+ years of leadership experience in Supervisor or Management roles.
• Strong operational leadership experience in import transportation.
• Proven success in developing leaders and improving team performance.
• Advanced CargoWise proficiency.

Responsibilities

• Ensure department wide service consistency and client satisfaction across all accounts.
• Support resolution of major client escalations and service failures.
• Partner with Account Management and leadership to strengthen client retention and service delivery strategies.
• Oversee department wide workflow, staffing, and operational performance.
• Maintain operational visibility across all teams to identify risk, inefficiencies, and opportunities.
• Drive operational improvements, scalability initiatives, and workflow optimization.
• Monitor department capacity, productivity, and service levels.
• Create stronger departmental structure to support future growth.
• Own departmental KPI performance and operational reporting.
• Monitor profitability drivers, billing accuracy, and cost control opportunities.

Skills

Import operations

CargoWise

KPIs & analytics

SOPs & service framework

Cross-functional knowledge

Leadership & coaching

Financial awareness

Process design

Risk management

Tools

CargoWise

Job description

Responsibilities include managing workflow, ensuring SOP compliance, and improving profitability while maintaining compliance and service standards. Minimal travel and a strong focus on leadership development are expected.