(Remote) Implementation Consultant

Verra Mobility Corporation; Arizona; Remote; USD 90,000 - 120,000; Full time

Job summary

Verra Mobility Corporation is seeking an Client Implementation Consultant to translate client needs into accurate implementation deliverables. You will work with cross-functional teams to capture business rules and operational workflows, ensuring compliance and successful configuration across programs.

The role requires meticulous documentation, coordination with Engineering, Legal, Sales, Product, and Operations, and strong communication skills to manage complex requirements and timelines.

Qualifications

• Five+ years in a client-facing role involving business requirements management, or similar.
• Experience translating business needs into system configurations or technical specifications.
• Strong written and verbal communication translating complex concepts.
• Experience developing and standardizing process flows and business rules.
• Familiarity with project management/issue-tracking tools like Azure DevOps, ServiceNow, Jira.

Responsibilities

• Lead and coordinate the BRQ process with internal and external stakeholders.
• Develop deep understanding of client objectives, workflows, and requirements.
• Coordinate implementation milestones and reporting; identify risks and dependencies.
• Draft, review, and deliver program-specific documentation and notices.
• Maintain document version control and audit trails across programs.
• Ensure documentation and configuration align with regulations and internal policies.

Skills

BRM / Business requirements management

Technical documentation

Client needs assessment

Implementation coordination

Document development & control

Regulatory compliance

Quality & attention to detail

Excellent communication

Process documentation

Azure DevOps / ServiceNow / Jira

Tools

Azure DevOps

ServiceNow

Jira

Job description

Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. The Implementation Consultant combines business requirements management and technical documentation expertise to support the implementation of complex, high-priority technology programs for state and local government clients. Working in partnership with the Project Leader (Project Manager or Program Manager), this role is responsible for gathering, validating, managing, and documenting client business rules, operational workflows, and technical and business requirements that directly impact program compliance, system configuration, and execution.

The Client Implementation Consultant collaborates closely with cross-functional teams, including Engineering, Legal, Sales, Product, and Operations, to translate client needs and applicable regulatory requirements into accurate, actionable implementation deliverables. This role requires exceptional attention to detail, sound judgment, strong organizational skills, and the ability to manage complex documentation and competing priorities while ensuring alignment with client expectations, business objectives, software capabilities, and applicable state and local legislative requirements.

Business Requirements Management: Lead and coordinate the BRQ process by managing internal and external stakeholder contributions, validating submitted information, and ensuring requirements are accurately captured and documented within established timelines for client-specific system configuration business and technical requirements.

• Client Needs Assessment: Develop a thorough understanding of client business objectives, operational workflows, business rules, and implementation requirements to ensure solutions align with client needs and program expectations.
• Implementation Coordination and Reporting: Work in conjunction to support the Project Leader for implementation milestones and deliverables. Proactively identify, document, and communicate implementation risks, dependencies, and challenges, coordinating timely resolution with the appropriate stakeholders.
• Program Document Development: Collaborate with Engineering, Software Development, Legal, and other stakeholders to draft, review, finalize, and deliver program-specific documentation, including citations, notices, certifications, affidavits, and other required materials.
• Document Control and Version Management: Maintain document version control, revision histories, and audit trails across multiple client programs. Ensure changes to notices, certifications, affidavits, and other program documents are accurately tracked, reviewed, approved, and maintained.
• Regulatory and Business Compliance: Ensure program documentation and configuration requirements align with applicable state and local legislation, established business rules, internal policies, and system capabilities. Identify opportunities to improve requirements gathering, documentation management, workflow efficiency, and implementation practices to support scalable, repeatable, and high-quality program delivery.

Minimum of five years of experience in a client-facing role involving business requirements management, business analysis, client configuration, implementation coordination, or a related discipline supporting technology implementations.

• Demonstrated experience partnering with Engineering, Software Development, Product, or other technical teams to translate business requirements into system configurations, technical specifications, or implementation deliverables.
• Exceptional attention to detail, with the ability to identify discrepancies, validate complex information, maintain accurate records, and consistently produce high-quality work.
• Excellent written and verbal communication skills, including the ability to translate complex technical, operational, regulatory, and business concepts into clear, concise, audience-appropriate language.
• Experience developing, documenting, maintaining, and standardizing process flows, workflows, business rules, and procedural documentation.
• Familiarity with project management and issue-tracking tools, such as Azure DevOps, ServiceNow, and Jira.
• Ability to manage multiple client requirements, documentation deliverables, and implementation priorities while maintaining accuracy and meeting established deadlines.

Do What’s Right – We’ve committed to doing the right thing for each other and for our customers – integrity is our DNA

Lead With Grace – We embrace the importance of our colleagues and customers and always treat them with kindness and grace.

We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.

With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.