Remote IAM Help Desk Analyst (ICAM/SSO)

GovCIO; Helena (MT); Remote; USD 54,000 - 70,000; Full time

Benefits offered by this job

Employee Assistance Program (EAP)

Corporate Discounts

Learning & Development platform, to in

Training, Education and Certification 

Referral Bonus Program

Internal Mobility Program

Pet Insurance

Flexible Work Environment

Job summary

GovCIO is seeking an IAM Help Desk Analyst to support escalated ticket resolution and knowledge management for the Department of Veterans Affairs ICAM program. This fully remote role is US-based and involves collaboration with Tier 3 SMEs, documenting fixes, and supporting outage coordination with IAM partners.

Qualifications include a bachelor’s degree in a technical or business field with 2–5 years of relevant experience, strong communication and writing skills, and the ability to work

Qualifications

• Bachelor's degree in a business or technical field with 2–5 years of relevant experience; 8 years of additional relevant experience may substitute for the degree.
• Strong written and verbal communication skills; analytical abilities.
• Ability to work independently within a team-oriented environment.

Responsibilities

• Identify, diagnose, and resolve help desk tickets escalated from Tier 2 staff.
• Collaborate with Tier 3 SMEs to resolve issues and document fixes for future reference.
• Assist O&M with liaisoning with application development teams and IAM partners during outages.
• Develop help desk process documentation.
• Create and maintain knowledge artifacts for the enterprise knowledge base.
• Prepare, generate, and submit the weekly Help Desk Report.

Skills

Communication skills

Writing skills

Independent worker

Education

Bachelor's degree in business or technical discipline

Tools

MS Word

MS Excel

MS SharePoint

JIRA

GitHub

ServiceNow

Job description

GovCIO is seeking an IAM Help Desk Analyst to support escalated ticket resolution and knowledge management for the Department of Veterans Affairs ICAM program. This fully remote role is US-based and involves collaboration with Tier 3 SMEs, documenting fixes, and supporting outage coordination with IAM partners.

Qualifications include a bachelor’s degree in a technical or business field with 2–5 years of relevant experience, strong communication and writing skills, and the ability to work