(REMOTE) HRSS Admin - Tier 2 Benefits

Trinity Health Mid-Atlantic; Livonia (MI); Remote; USD 52,000 - 78,000; Full time

Job summary

Trinity Health in Livonia, Michigan is seeking a Tier 2 Benefits Administrator to manage a broad range of benefit transactions with accuracy and empathy. You will guide colleagues through life events, ensure compliance, and maintain thorough documentation.

The role requires a Bachelor's degree or equivalent experience, 2–3 years in benefits or shared services, and proficiency with Workday and Microsoft Office. You will support Open Enrollment and complex case resolutions while meeting SLA goals.

Qualifications

• Bachelor's Degree or equivalent years of experience.
• 2-3 years of benefits or shared services experience.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Working knowledge of HRIS or direct Workday experience.

Responsibilities

• Deliver an exceptional colleague experience by managing moderately complex benefit events with accuracy and empathy.
• Provide guidance during life events and ensure compliance with regulatory requirements.
• Maintain detailed case notes and SLA adherence while supporting Open Enrollment activities.

Skills

Communication skills

Customer service

Attention to detail

Education

Bachelor's Degree or equivalent years of experience

Tools

Microsoft Office Suite

Workday

HRIS

Job description

Employment Type: Full time Shift: Day Shift

Essential Functions

Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.

Work Focus: Provides administrative support services & engages in activities that enhance or improve coordination, preparation & flow of the department processes & core work. Plans & organizes workflow & prioritizing customer needs. Develop, implement & maintain job-related records. Maintains procedural standards as appropriate for role. Process Focus: Utilizes multiple system applications for data collection & management. Knows, understands & incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized. Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge. Collaborate on performance improvement activities as indicated by outcomes in program efficiency & patient & / or customer experience. Communication: Employs effective & respectful written, verbal & nonverbal communications; Develops an environment of mutual confidence & trust through collaborative relationships; Effectively communicates goals, standards, program expectations, service performance & how the work serves Trinity Health objectives; Proactively recognizes, addresses & / or escalates organizational, operational & / or team conflicts.

Environment: Performs work in a caring, collaborative & safe manner. Stewards productive use of resources (e.g., people, financial, equipment, supplies, materials) to achieve assigned commitments, experiences & quality standards. Accountable for continuous self-development & supporting the growth of others. Self-monitors & initiates corrections & / or seeks assistance or guidance when needed. Embraces new ideas & cultural differences. Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Functional Role

The Tier 2 Benefits Administrator delivers a seamless and supportive colleague experience by independently managing a wide range of moderately complex benefit transactions and life-event-based changes with accuracy, empathy, and strong attention to detail. This role provides clear guidance during key employment and personal milestones, ensures compliance with organizational and regulatory requirements, and maintains high standards of documentation and service. With strong technical proficiency and the ability to navigate evolving systems and workflows, the Benefits Administrator consistently contributes to operational excellence, continuous improvement, and a trusted, high-quality benefits experience across the organization.

Delivering the Colleague Experience

Deliver an exceptional colleague experience through high-quality, reverent, courteous, and empathetic service, reflecting our commitment to the organization’s mission & values and ensuring colleagues feel genuinely valued and respected through case management and phone interactions as applicable. Provide case resolution, while maintaining SLA standards for colleague inquiries where applicable. Utilizes case management technology to accurately track and log issues and notes for cases assigned under stringent Legal Department requirements. Respond to HR inquiries related to benefits administration, HRIS systems, and policy interpretation with accurate and complete information using knowledge of HRIS processes and understanding of downstream impact of transactions to benefits, pay and other areas. Provide excellent judgement and discernment for supporting escalations. Provide excellent colleague experience by supporting warm transfers/direct colleague-leader connections.

Continuous Learning and Process Improvement

Identify opportunities for process enhancements and contribute to the development and implementation of improvements. Engage in ongoing learning and development to stay current with HR policies, systems, and best practices. Maintain collaborative relationships with health ministry partners and Centers of Expertise (COE) to support business objectives and facilitate efficient management of assignments. Demonstrate flexibility by learning new systems, following updated workflows, and helping peers through transitions. Manage complex cases, mentor peers, contribute to process improvements, contribute to continuous improvement efforts and support cross functional work.

Benefits Administration

Manage and resolve moderately complex benefit events independently, ensuring accuracy, compliance, and a positive colleague experience. Administer qualifying life events including birth, adoption, guardianship, marriage, divorce, legal separation, and dissolution of partnership. Process employment driven benefit actions such as new hire/rehire onboarding, full-time/part-time transitions, all dependent document processing, movement to per diem or contingent roles, open enrollment, and RHMtoRHM transfers. Oversee eligibility-related cases driven by employment changes for colleagues or dependents, including gain/loss of eligibility. Execute ACA initial eligibility and enrollment assessments, and manage verification requests (QMCSO, HIPPA). Support specialized cases including LOA 365 benefit handling and adoption reimbursement. Support Open Enrollment planning, playbooks, and processing. Respond to Open Enrollment appeals and ensure adherence to plan rules and regulatory requirements. Maintain consistent communication with ministries, boards, vendors, and internal partners to support timely resolution and high-quality outcomes. Support Paid Time Off business processes including during EOR/MTA, for benefits PTO eligibility, PTO payouts, union PTO related processes, medical waves, cash outs, and includes employee transitions for promotions/demotions, transfers, add/end job transactions, deceased colleague processing, PTO EIB creation/review/load.

Technical, Analytical & Service Excellence

Apply advanced knowledge of Workday benefits administration and HRIS processes to complete transactions and evaluate downstream impacts. Document all case activity with precision, ensuring compliance, continuity, and clear collaboration across teams. Utilize intermediate Excel skills to analyze data, validate accuracy, and support informed decision‑making. Communicate with professionalism, clarity, and empathy to support colleagues, de‑escalate concerns, and build trust. Demonstrate strong critical thinking and judgment in resolving escalations and navigating complex or nuanced benefit situations. Accountable for meeting or exceeding SLA, KPI, and productivity expectations. Serve as a peer resource by providing training, shadowing, and guidance on benefit transactions and processes.

Minimum Qualifications

• Bachelor's Degree or equivalent years of experience
• Equivalent years of experience to include 2- 3 years of previous benefits or shared services related experience
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Working knowledge of HRIS or direct Workday experience

Additional Qualifications (nice to have)

• A CEBS, HCI, or PHR, SHRM-CP certification is preferred
• Familiarity with vendor management, UKG, and case management systems

Hourly pay range

$25.02 - $37.53

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well‑being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs.

For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.