Remote HMIS Support Specialist for Homeless Services

RiseMe; California (MO); Hybrid; USD 90,000 - 152,000; Full time

Job summary

ICF’s Homeless Services team seeks an experienced Technical Support Specialist to help administer HMIS and support end users across a large Continuum of Care. You will troubleshoot HMIS issues, analyze logs, and collaborate with HMIS leads, vendors, and system administration teams to ensure a positive user experience for participating agencies.

Please note: this role is contingent upon a contract award, with interviews and offers anticipated in advance of award.

Qualifications

• Minimum: Bachelor’s degree or equivalent in a related field and HMIS experience.
• Significant HMIS and homeless services data systems experience.
• Experience with Jira, Zendesk, Freshdesk, Salesforce Service Cloud, or ServiceNow.
• Experience supporting software testing and collaborating with developers.
• Excellent written and verbal communication skills.

Responsibilities

• Provide first- and second-level HMIS support to end users across the CoC.
• Understand HMIS workflows and suggest improvements via automation and training.
• Diagnose and troubleshoot HMIS issues and system integrations.
• Analyze logs and errors to identify root causes.
• Assist with user management, permissions, and configuration tasks.
• Participate in user acceptance and validation testing before upgrades.

Skills

HMIS experience

Ticketing systems

Software testing

Communication skills

Education

Bachelor’s degree or equivalent

Tools

Jira

Zendesk

Freshdesk

Salesforce Service Cloud

ServiceNow

Job description

ICF’s Homeless Services team seeks an experienced Technical Support Specialist to help administer HMIS and support end users across a large Continuum of Care. You will troubleshoot HMIS issues, analyze logs, and collaborate with HMIS leads, vendors, and system administration teams to ensure a positive user experience for participating agencies.

Please note: this role is contingent upon a contract award, with interviews and offers anticipated in advance of award.