Remote Help Desk Specialist – Clinical Applications

Inland Imaging Associates, LLC; United States; Remote; USD 37,000 - 59,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) retirement plan

Paid vacation

Paid holidays

Job summary

Inland Imaging Associates, LLC is hiring a Help Desk Specialist I – Clinical Applications for a full-time, daytime schedule. The role is fully remote and requires handling radiology software, clinical workflows and on-call coverage to support patient care.

The candidate will provide remote and on-site support, install PACS/Voice Recognition tools, document issues, and escalate tickets while following security guidelines. An Associate degree and 1+ year helpdesk experience are expected.

Qualifications

• Associate degree or equivalent experience.
• At least 1 year of technical helpdesk experience.
• Experience with workstation, network and cloud technology.
• Knowledge of workstation hardware and software support.
• Healthcare or radiology application functionality desired.
• Experience supporting RIS, PACS or Voice Recognition systems.

Responsibilities

• Provide remote and on-site technical support in a clinical setting as required.
• Enter, prioritize and escalated service tickets via the ticket system.
• Work with customers by phone, onsite and online to resolve computing and radiology application problems.
• Install and configure radiology software packages such as PACS, Voice Recognition and other supporting applications.
• Monitor queue e-mail request folders and provide coverage to meet queue needs.

Skills

Helpdesk experience

Technical support

Cloud technology

Network knowledge

Hardware/software support

Communication skills

Education

Associate degree in related field

Tools

RIS

PACS

Voice Recognition

Job description

Inland Imaging Associates, LLC is hiring a Help Desk Specialist I – Clinical Applications for a full-time, daytime schedule. The role is fully remote and requires handling radiology software, clinical workflows and on-call coverage to support patient care.

The candidate will provide remote and on-site support, install PACS/Voice Recognition tools, document issues, and escalate tickets while following security guidelines. An Associate degree and 1+ year helpdesk experience are expected.