Remote Healthcare Applications Manager

Intermountain Healthcare Inc.; Boise (ID); Remote; USD 72,000 - 110,000; Full time

Job summary

Intermountain Health seeks an Applications Systems Manager to oversee day-to-day operations of a defined set of clinical, administrative, or financial applications. You’ll lead a team, manage budgets, and ensure service levels across hospitals and clinics. Some remote work options exist per posting.

The role emphasizes staff development, process improvement, and collaboration with IS and business units to deliver reliable, compliant systems.

Qualifications

• Bachelor's degree in healthcare or computer technology related field. Education is verified.
• Four years experience in healthcare or computer technology related field.
• Demonstrated effective leadership and communication skills.
• Demonstrated strong analysis, problem resolution, judgment, and decision-making skills.
• Demonstrated ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Experience working in a healthcare environment.

Responsibilities

• Provides technical leadership and direction for department/area and is responsible for the day-to-day operations of a group of employees including employee engagement, adoption of best practices, and problem resolution.
• Accountable to plan and manage the daily operations within the parameters of their departmental operating and capital budgets.
• Responsible for directing the work of employees for area of accountability, including hiring, goal setting, coaching and mentoring, employee recognition and training, and performance management which includes disciplinary action.
• Manages customer, stakeholder, and as applicable, vendor relationships and expectations.
• Regularly communicates with staff and manages resource allocation to projects to ensure timely delivery within budget and according to requirements.
• Coordinates technical interdependencies, schedules, and business requirements with other project teams and with key business stakeholders.
• Responsible to provide adequate technical and application(s) specific training opportunities to ensure staff competencies.
• Ensures that all staff within the department follows Intermountain defined support and service management best practices (e.g. incident, request, problems, change control, etc.).
• Facilitates the creation and management and measurement of operating and service level agreements for assigned applications.
• Defines, manages, and monitors application specific metrics as outlined in the SLA, OLA (e.g. incident, request, problems and time to resolution and overall customer satisfaction.
• Effectively coordinates across IS teams to develop and test solutions and to resolve incidents and problems driving to true root cause analysis and process improvements. Focuses on prevent reoccurrence.
• Oversees the creation and on-going maintenance of technical support related documentation required to effectively support each application. Facilitates training of staff.

Skills

Leadership

Communication

Analysis

Prioritization

Teamwork

Customer service

Education

Bachelor's degree in healthcare or computer technology related field

Job description

Intermountain Health seeks an Applications Systems Manager to oversee day-to-day operations of a defined set of clinical, administrative, or financial applications. You’ll lead a team, manage budgets, and ensure service levels across hospitals and clinics. Some remote work options exist per posting.

The role emphasizes staff development, process improvement, and collaboration with IS and business units to deliver reliable, compliant systems.