Remote Health Insurance Support Specialist

Elevance Health; St. Louis (MO); Remote; USD 19,000 - 34,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Elevance Health, a leading health company, seeks customer service professionals to handle inbound/outbound inquiries about benefits, eligibility, and claims. You will analyze problems, document outcomes, and coordinate across teams to resolve questions efficiently.

The role emphasizes strong communication, empathy, and adaptability in a fast-paced setting, with a hybrid/remote arrangement to support service excellence.

Qualifications

• Requires a HS diploma or equivalent and experience in an automated customer service environment.
• Strong oral, written and interpersonal communication skills; problem-solving and analytical abilities expected.

Responsibilities

• Responds to internal and external customer questions via telephone and written correspondence regarding benefits, contracts, eligibility, and claims.
• Analyzes problems and provides information/solutions.
• Documents inquiry outcomes for accurate tracking and analysis.
• Maintains positive customer relations and coordinates with multiple functions to handle requests promptly.
• Researches data to address operational challenges and customer service issues.
• Performs follow-up calls or emails to answer routine questions under supervision.
• Uses computerized systems for tracking and information gathering.

Skills

Customer service

Communication skills

Problem solving

Interpersonal skills

Education

HS diploma or equivalent

Tools

Computer systems

Job description

Elevance Health, a leading health company, seeks customer service professionals to handle inbound/outbound inquiries about benefits, eligibility, and claims. You will analyze problems, document outcomes, and coordinate across teams to resolve questions efficiently.

The role emphasizes strong communication, empathy, and adaptability in a fast-paced setting, with a hybrid/remote arrangement to support service excellence.