Remote Hands Data Center Technician

Salute; Portland (OR); In loco; USD 32.000 - 43.000; Tempo pieno

Vantaggi offerti da questo lavoro

Company-paid holidays

Floating holidays

PTO

Medical, Dental, Vision insurance

HSA eligible

401(k) with 100% vesting and employer

3% employer match and 50% on next 2%

Gym discounts

ID theft protection

Discounted group programs (legal, home

Descrizione del lavoro

Salute is seeking a Remote Hands Technician to deliver on-site data center support for hyperscale clients. You will perform hardware installations, rack and stack, cabling, and break-fix tasks, while adhering to safety and operational procedures.

The role requires 2+ years in Telecom/IT data center environments, strong troubleshooting, and experience with ticketing systems. Excellent documentation and customer service are essential for success in this fast-paced role.

Competenze

• High school diploma or equivalent required; technical certification or vocational training preferred.
• 2+ years of experience in Telecommunications or IT related field, supporting data center, mission-critical, or colocation environments.
• Working knowledge of data center operations, hardware installation, asset management, and infrastructure support.
• Experience installing, maintaining, and troubleshooting server, storage, and networking equipment from multiple vendors.
• Understanding of structured cabling systems, including copper and fiber optic installations, patching, testing, and cable management best practices.
• Experience using ticketing systems, asset management platforms, and operational documentation tools.
• Ability to interpret and execute operational procedures, maintenance tasks, and project plans.
• Strong troubleshooting and problem-solving skills with the ability to respond effectively during high-priority incidents.

Mansioni

• Perform Remote Hands services tracked via client ticketing system, including rack and stack, cabling, and hardware troubleshooting.
• Receive, install, and test copper and fiber interconnects.
• Use power tools and hand tools to install and maintain equipment.
• Provide timely customer and internal updates using ticketing system.
• Assist with documentation and inventory verification/counts.
• Adhere to Standard Operating Procedures; maintain clean data center environment.
• Respond to emergencies within a 1-hour average and coordinate with remote operations teams.

Conoscenze

Telecom/Data center experience

Hardware installation & rack/stack

Structured cabling (Copper/Fiber)

Asset management

Troubleshooting & break-fix

Ticketing systems

Documentation

Safety procedures

Formazione

High school diploma or equivalent

Technical certification preferred

Strumenti

DCIM tools (e.g., Schneider EcoStruxure)

ITIL familiarity

Descrizione del lavoro

Salute is a leading provider of cutting-edge Data Center Infrastructure Services, dedicated to serving data center clients worldwide. We pride ourselves on delivering sustainable solutions, unparalleled reliability, and outstanding customer service. As we continue to grow, we are seeking a dynamic and experienced Remote Hands Technician to join our team and drive our relationships with hyperscale clients to new heights.

Salute Benefits That Put You First

We know life doesn’t stop when work begins, that’s why we offer perks designed to support your well-being, your family, and your future:

• Time to Recharge:Enjoy8 company-paid holidays,2 floating holidays, andPTOso you can rest, celebrate, and take care of what matters most.
• Comprehensive Benefits Package:Including Medical, Dental, and Vision that you canenroll in starting on Day 1. Coveragebegins the first of the month following 30-days of employment.
• Peace of Mind: The Employee Assistance Programis available to all employees, even if you do not participate in the benefits package.
• Your financial future matters:Enjoy our employer-supported 401(K) with immediate 100% vesting, plus a3% employer match and a 50% match on the next 2%.
• Wellness Support:Access toHSA,mental health resources,andgym discounts—because your health matters.
• Extra Protection & Perks:Through discounted group programs, such aslegal services,home & auto insurance,pet insurance, andID theft protectionfor life’s unexpected moments.

A Remote Hands Technician provides on-site technical support services within the data center environment for customers, remote engineering teams, and internal stakeholders. This role is responsible for hardware installations, rack and stack activities, cabling, troubleshooting equipment, break-fix support, asset management, and executing technical tasks under the direction of remote operations teams. The Remote Hands Technician ensures timely response to service requests, maintains accurate documentation, and delivers exceptional customer service while adhering to all safety, security, and operational procedures.

We have two shifts available:

Responsibilities

• Perform Remote Hands services which are tracked through the client ticketing system. This includes, but is not limited to the following services:
  
  
  
  • Equipment Rack and Stack
  
  
  • Cable, terminate, and dress fiber or copper network cabling
  
  
  • Assist customers with the diagnosis of hardware and software issues on their equipment
  
  
  • Power cycling of customer equipment
  
  
  • Perform cabinet/cage audits
  
  
  • Blade/Card, Memory, Hard Drive, and Transceiver installation or removal
  
  
  • Testing and troubleshooting of copper and fiber optic circuits
  
  
  • Assist with migrations of equipment, power, or networking devices
  
  
  • Shipping and Receiving of packages
  
  
• Receive, install, and test customer and internal cross connects of copper and fiber optic interconnections
• Use of power and hand tools (e.g., screwdrivers, drills, wire strippers, punch down tools, etc.)
• Provide timely customer and internal updates using a computer-based ticketing system
• Assist with the documentation and inventory verification/counts
• Adherence to Standard Operating Procedures
• Maintain overall Data Center cleanliness and appearance
• Report to the facility within a 1-hour average for emergency assistance as required

Minimum Qualifications

• High school diploma or equivalent required; technical certification or vocational training preferred.
• 2+ years of experience in Telecommunications or IT related field, supporting data center, mission-critical, or colocation environments.
• Working knowledge of data center operations, hardware installation, asset management, and infrastructure support.
• Experience installing, maintaining, and troubleshooting server, storage, and networking equipment from multiple vendors.
• Understanding of structured cabling systems, including copper and fiber optic installations, patching, testing, and cable management best practices.
• Experience using ticketing systems, asset management platforms, and operational documentation tools.
• Ability to interpret and execute operational procedures, maintenance tasks, and project plans.
• Strong troubleshooting and problem-solving skills with the ability to respond effectively during high-priority incidents.
• Ability to work independently while managing multiple priorities in a fast-paced environment.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications, including Excel, Outlook, and Word.

Preferred Qualifications

• Experience with DCIM tools (e.g., Schneider EcoStruxure, Sunbird).
• Certifications: CompTIA Server+, Network+, or vendor-specific (Cisco, Dell EMC).
• Familiarity with ITIL practices and ticketing systems.
• Strong documentation and communication skills.

Physical Requirements

• Ability to lift and carry heavy equipment, up to 40lbs.
• Ability to climb ladders and multiple flights of stairs to access elevated equipment
• Ability to stand for long periods of time in various work environments
• Ability to bend, stoop, kneel, and reach for equipment related tasks
• Basic physical fitness to respond quickly to emergency situations and navigate areas quickly
• Ability to move quickly and efficiently withing various work environments to troubleshoot issues or respond to emergencies.
• Good hand-eye coordination and dexterity for working with small components and connectors
• Clear vision, with or without correction, to perform tasks requiring attention to detail and precision while wearing safety glasses
• Ability to differentiate between color-coded warning signs, labels, and cables
• Ability to work in environments with a wide variety temperature inside a facility
• Ability to work outdoors in various weather conditions, including extreme temperatures, rain, or snow
• Capability to work in environments with elevated noise levels while wearing hearing protection
• Possession of a valid driver’s license for work-related travel, as required

Salute is an equal opportunity employer committed to celebrating diversity, creating an inclusive environment for all employees, and providing equal employment opportunities to all applicants; if you require a reasonable accommodation to participate in the job application or interview process, perform essential job functions, or receive other benefits and privileges of employment, please contact our Human Resources department [e-mail] more information.

Compensation & Benefits Disclosure

The base pay range for this role is $27 per hour his range reflects a good‑faith estimate of what we reasonably expect to pay upon hire, based on factors such as skills, experience, education, and market/location. Our comprehensive benefits include health, dental, and vision insurance, Health Savings Account (HSA), gym discount, mental health, Discounted Group Life & AD&D, Discounted Group Short & Long-term Disability, 401(k) retirement matching, PTO/paid holidays, and parental leave.Final compensation will be determined by job‑related factors consistent with applicable law.