Remote Guest Services Associate, E‑Commerce Support

Tommy Bahama; United States; Remote; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health benefits package

401K with matching

50% discount at restaurants and retail

Job summary

Tommy Bahama is seeking a Remote E-Commerce Services Representative - Tier 1 to handle high-volume customer interactions by phone and online. You will assist with online orders, process returns, and provide product recommendations with professional communication across multiple systems.

The role requires 3+ years in customer service, strong written and verbal skills, and the ability to work from a quiet, dedicated home workspace. Competitive benefits apply.

Qualifications

• High school/GED Diploma.
• 3+ years customer service, phone and online, experience preferred
• Volume call center experience preferred
• Outstanding communication skills - written and verbal and listening.
• Excellent computer skills and ability to work in multiple systems and programs simultaneously.
• Computer skill basics are a must, include trouble shooting computer issues with connectivity, including system updates, basic rebooting, WiFi access and stability.
• Pleasant, professional and clear phone voice.
• Detail oriented.
• Excellent typing skills.
• Satisfactory credit and background check.
• Minimum of 50 MBPS download speed
• Quiet secured space free from distractions
• WFH is not a suitable solution for the care of loved ones, friends, or animals

Responsibilities

• Represents Tommy Bahama through direct and professional interaction with our guests both verbally and in writing.
• Responsible for coordinating credit approvals and fulfillment of all online orders.
• Troubleshoots guest issues with orders and general product inquiries.
• Provides product recommendations and substitutions as appropriate.
• Escalates guest issues efficiently and to the right place for resolution.
• Other special projects as requested by supervisor.

Skills

Customer service

Phone support

Written communication

Multitasking

Education

High school diploma or GED

Job description

Tommy Bahama is seeking a Remote E-Commerce Services Representative - Tier 1 to handle high-volume customer interactions by phone and online. You will assist with online orders, process returns, and provide product recommendations with professional communication across multiple systems.

The role requires 3+ years in customer service, strong written and verbal skills, and the ability to work from a quiet, dedicated home workspace. Competitive benefits apply.