Remote Global Operations Manager: Partner Growth & Efficiency

Sharecare; Montpelier (VT); Remote; USD 140,000 - 190,000; Full time

Job summary

Sharecare is seeking a Manager of Global Operations to oversee cross-functional global processes, ensure timely delivery, and drive profitable performance. You will partner with the Director of Provider Global Operations and other leaders to optimize partner engagement, quality, and planning across regions.

Responsibilities include global account management support, operational excellence, training, KPI alignment, and SOP documentation, with emphasis on customer-focused outcomes and data-driven

Qualifications

• Minimum 7–10 years proven success in a manager or director level role.
• Extremely team oriented with strong negotiation and communication skills.
• High proficiency in Microsoft Office and Power BI for partner management.

Responsibilities

• Support Global Account Management activities for new clients and transitions.
• Drive global operational efficiency and quality improvements.
• Lead training and SOP documentation for global accounts.
• Monitor KPIs, productivity, and cost optimization across regions.
• Collaborate with leaders to ensure timely, client-centric service delivery.

Skills

Leadership

Communication

Power BI

Microsoft Excel

Team orientation

Problem solving

Tools

Power BI

Microsoft Excel

PowerPoint

Word

Job description

Sharecare is seeking a Manager of Global Operations to oversee cross-functional global processes, ensure timely delivery, and drive profitable performance. You will partner with the Director of Provider Global Operations and other leaders to optimize partner engagement, quality, and planning across regions.

Responsibilities include global account management support, operational excellence, training, KPI alignment, and SOP documentation, with emphasis on customer-focused outcomes and data-driven