Remote Fundraising & Supporter Relations Executive

Cancer Research UK; United States; Remote; USD 31,000 - 38,000; Full time

Job summary

Cancer Research UK is seeking a Fundraising and Supporter Service Executive to build lasting relationships with supporters across phone, email, live chat and social media. You will deliver personalised experiences that deepen engagement and maximise impact for the charity's mission to beat cancer.

This role focuses on understanding what motivates donors, resolving enquiries with empathy, and maintaining accurate records while achieving high standards of supporter satisfaction.

Qualifications

• Strong passion for delivering outstanding supporter experiences.
• Excellent communication across phone, email, live chat, social media.
• Experience in fundraising, charity, sales or contact centre.
• Growth mindset with proactive and organized approach.
• Attention to detail and ability to manage competing priorities.

Responsibilities

• Building genuine, long-term relationships with supporters across phone, email, live chat, social media and written correspondence.
• Delivering exceptional supporter experiences by understanding individual motivations, needs and interests, and providing personalised solutions.
• Identifying opportunities to deepen supporter engagement through fundraising, events, volunteering, campaigning, regular giving and other meaningful ways to get involved.
• Resolving enquiries and complaints with empathy, professionalism and sound judgement to create positive outcomes and strengthen supporter loyalty.
• Maintaining accurate records and ensuring excellent stewardship through timely follow-up and effective management of supporter interactions.
• Supporting Cancer Research UK's mission by consistently achieving quality, service, productivity and supporter satisfaction standards.

Skills

Customer service

Communication

Relationship building

Multi-channel support

Empathy

Problem solving

Tools

CRM systems

Live chat tools

Job description

Cancer Research UK is seeking a Fundraising and Supporter Service Executive to build lasting relationships with supporters across phone, email, live chat and social media. You will deliver personalised experiences that deepen engagement and maximise impact for the charity's mission to beat cancer.

This role focuses on understanding what motivates donors, resolving enquiries with empathy, and maintaining accurate records while achieving high standards of supporter satisfaction.