Remote Field Technician: Battery & Power Systems

Successfactors; Kansas City (MO); Remote; USD 55,000 - 75,000; Full time

Job summary

EnerSys is seeking a Field Service Technician to perform in-shop and field service work. You will install, repair, and maintain batteries, chargers, and DC power distribution equipment at customer sites, traveling as required to ensure equipment operates to specification.

You will also troubleshoot, provide on-site technical assistance, and train customers and team members. Overnight travel may be required, with flexible hours to support customers.

Qualifications

• High school diploma or equivalent required; related training or experience accepted.
• Basic knowledge of Microsoft Office and Internet.
• Basic mechanical aptitude.
• In-field customer service experience preferred.
• Ability to read and write English documents.
• Able to perform basic math.
• Willingness to work flexible hours and respond to after-hours calls.

Responsibilities

• Travel to customer sites to install, repair, and perform preventative maintenance on batteries, chargers, and DC power distribution equipment.
• Interacts with customers and internal staff at all levels.
• Develops and conducts training on safe operation of equipment and demonstrates skills to trainees.
• Performs preventive maintenance inspections and records data.
• Replaces defective parts and performs battery handling procedures.
• Provides on-site technical assistance and records performance data.
• Maintains communication between customer and EnerSys to ensure quality service.
• Occasionally downloads data from monitoring devices to troubleshoot issues.

Skills

Basic computer skills

Mechanical aptitude

Customer service

English proficiency

Education

High School Diploma or equivalent

Technical certificate (Mechanical/Electronics/Electrical)

Tools

Test equipment

Forklift operation

Job description

EnerSys is seeking a Field Service Technician to perform in-shop and field service work. You will install, repair, and maintain batteries, chargers, and DC power distribution equipment at customer sites, traveling as required to ensure equipment operates to specification.

You will also troubleshoot, provide on-site technical assistance, and train customers and team members. Overnight travel may be required, with flexible hours to support customers.