Remote Field Service Technician – Industrial Equipment

Ingersoll Rand; Batavia Township (OH); Remote; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Employee stock grant

Paid time off

Job summary

Ingersoll Rand in Charleroi, PA is seeking a Field Service Technician to deliver on-site and remote technical support for IR equipment, focusing on safety, reliability, and customer satisfaction. You will perform repairs and installations, generate service reports, and leverage vibration analysis and laser alignment tools to optimize performance.

A valid driver's license and 3+ years of relevant experience are required.

Qualifications

• 3+ years of relevant technical background including millwright, maintenance, engineering, field service experience, or equivalent experience.
• High School diploma or equivalent.
• Must possess a valid driver’s license and be able to pass a Motor Vehicle background check.

Responsibilities

• Provide technical support during repair and/or installation, at customers' sites, of IR's equipment to ensure standards are met and the integrity of the equipment is maintained.
• Ensure safe work practices are followed, reporting all safety incidents and near misses on a timely basis and maintaining the goal of 'zero' lost time incidents.
• Work to improve responsiveness to customers by being available to make sales calls, perform technical walk downs, and provide solutions to customers that distinguish IR's proposals and capabilities.
• Complete required reports, including Service Reports, Customer Call Reports, Expense Reports and Time Sheets, on a timely basis in order to provide appropriate follow‑up to customers including accurate invoicing for services.
• Suggest improvements to processes and procedures in order to improve customer response time and accuracy of all data.
• Comply with Department Guidelines and Procedures in order to maintain appropriate standards of service provided to customers.
• Maintain proficiencies using vibration analysis and laser alignment equipment for balancing, testing, etc.
• Generate sales leads from customers who could benefit from additional support in order to improve solutions provided, improve relationships, and grow IR installed base, collect information for the Customer Relationship Management (CRM) system and provide information to Sales for additional opportunities; and improve global visibility of IR Aftermarket in the CRM system.

Education

High School diploma or equivalent

Tools

Vibration analysis equipment

Laser alignment equipment

CRM software

Job description

Ingersoll Rand in Charleroi, PA is seeking a Field Service Technician to deliver on-site and remote technical support for IR equipment, focusing on safety, reliability, and customer satisfaction. You will perform repairs and installations, generate service reports, and leverage vibration analysis and laser alignment tools to optimize performance.

A valid driver's license and 3+ years of relevant experience are required.