Remote Field Operations QA & Policy Reviewer

AuraOne; United States; Remote; USD 27,552 - 34,440; Full time

Job summary

AuraOne is seeking a Field Technical Specialist contractor to support remote review of AI outputs within field operations workflows in the United States. You will evaluate workflows, policy adherence, and stakeholder fit, then document the right next steps for training the modeling team.

As an independent contractor, you will work remotely from the US, with available hours to cover asynchronous reviews (approx. 10+ hours weekly) and compensation in the $20–$25 per hour range.

Qualifications

• Direct working experience in field technical specialist operations on real teams.
• Comfort applying multi-page rubrics consistently across long batches.
• Clear written reasoning that names the policy or workflow being applied.
• Strong attention to detail and the ability to flag when a prompt itself is the problem.
• Reliable async availability for at least 10 hours per week.

Responsibilities

• Review AI outputs against current field technical specialist operations workflows, playbooks, and firm policy for Field Technical Specialist assignments.
• Grade tone, escalation logic, and stakeholder fit on a structured rubric.
• Flag operational risk, missed escalations, and policy-adherence gaps with severity tags.
• Capture the right next step so the modeling team can train on it.
• Adjudicate disputed treatments against published playbooks or firm guidance.
• Maintain reviewer-quality scores in inter-rater calibration cycles.

Skills

Operational review

Policy adherence

Workflow judgment

Stakeholder communication

Field Technical specialist operations

Customer Service Mastery

Field Service App Proficiency

Hardware installation

Job description

AuraOne is seeking a Field Technical Specialist contractor to support remote review of AI outputs within field operations workflows in the United States. You will evaluate workflows, policy adherence, and stakeholder fit, then document the right next steps for training the modeling team.

As an independent contractor, you will work remotely from the US, with available hours to cover asynchronous reviews (approx. 10+ hours weekly) and compensation in the $20–$25 per hour range.