Remote Field IT Operations Lead

ASM Research, An Accenture Federal Services Company; Richmond (VA); On-site; USD 79,400 - 79,931; Full time

Job summary

ASM Research, An Accenture Federal Services Company is looking for a Field Office Support Lead in Richmond, Virginia. In this role, you will manage field IT operations, ensuring reliability and compliance of devices and connectivity. Responsibilities include coordinating technician schedules, troubleshooting complex issues, and leading a team. The ideal candidate holds a Bachelor’s degree and has over 8 years of experience in incident management and technical support. Compensation ranges from $79,400 to $79,931.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 8+ years in incident management or technical support.
• Strong understanding of ITIL principles.

Responsibilities

• Manage field IT support operations for end-user devices.
• Coordinate technician dispatches and on-site troubleshooting.
• Monitor field-support metrics to improve customer experience.

Skills

Incident management

Problem-solving

Communication

Team leadership

ITIL principles

Education

Bachelor’s degree in IT or related field

Tools

Incident-management tools

Job description

ASM Research, An Accenture Federal Services Company is looking for a Field Office Support Lead in Richmond, Virginia. In this role, you will manage field IT operations, ensuring reliability and compliance of devices and connectivity. Responsibilities include coordinating technician schedules, troubleshooting complex issues, and leading a team. The ideal candidate holds a Bachelor’s degree and has over 8 years of experience in incident management and technical support. Compensation ranges from $79,400 to $79,931.