Remote Escalations Specialist, Customer Support Lead

Sharecare; Nashville (TN); Remote; USD 42,000 - 54,000; Full time

Job summary

Sharecare is a digital health company delivering software and services to improve care quality and lower costs. The Customer Service - Escalations role supports the Help Desk, researches member inquiries, and collaborates with CSR teams to resolve escalations promptly.

The candidate should bring strong communication, analytic abilities, and a proactive mindset, with a flexible schedule to meet customer needs. Sharecare is an Equal Opportunity Employer.

Qualifications

• GED or High School diploma; college coursework desirable.
• Minimum of 2 years in a call center or customer service role.

Responsibilities

• Handle escalated member concerns and provide Help Desk support to the Customer Service Team.
• Research, respond, and resolve member inquiries via phone, chat, email, or fax within required timeframes.
• Provide Support for the customer service team through operation of the Help Desk.
• Serve as a resource to CSR colleagues with escalated or technical issues.

Skills

Analytic skills

Technical acumen

Verbal and written communication

Leadership/ownership

Detail oriented

Education

GED or High School diploma

College coursework desirable

Job description

Sharecare is a digital health company delivering software and services to improve care quality and lower costs. The Customer Service - Escalations role supports the Help Desk, researches member inquiries, and collaborates with CSR teams to resolve escalations promptly.

The candidate should bring strong communication, analytic abilities, and a proactive mindset, with a flexible schedule to meet customer needs. Sharecare is an Equal Opportunity Employer.