Remote Energy Efficiency Customer Support Specialist

CLEAResult; Arkansas; Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid vacation and sick leave

Paid parental leave

Volunteer time off

Job summary

CLEAResult is hiring a Remote Energy Efficiency Customer Support Specialist. You’ll join a dedicated inbound support team helping utility customers save energy and money while guiding them through programs and enrollment.

The role emphasizes customer service excellence, script-based responses, and the ability to navigate multiple platforms remotely. A high school diploma, 6 months of customer-facing experience, and a 35+ WPM typing speed are required.

Qualifications

• High School Diploma or GED required.
• Typing 35+ WPM.
• At least 6 months in a customer-facing role; call center experience preferred.
• Sales-oriented with focus on customer service.
• Remote-work setup with equipment provided and home internet requirements.

Responsibilities

• Handle inbound customer inquiries and support multiple programs.
• Provide tech support and account assistance across platforms.
• Schedule program enrollments and educate customers on energy efficiency options.
• Maintain quality service with adherence to scripts and performance metrics.

Skills

Customer service

Typing 35+ WPM

Call center experience

Communication skills

Sales oriented

Education

High School Diploma or GED

Job description

Remote Energy Efficiency Customer Support Specialist### Remote Energy Efficiency Customer Support SpecialistApply: Remote - Alabama: Remote - South Carolina: Remote - Louisiana: Remote - Kentucky: Remote - Arkansas: Full time: Posted Today: R0018496At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive. Additionally, you will enjoy: • Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours • 401(k) with company match • Paid vacation, sick, personal and parental leave time • Paid Volunteer Time: giving back to our communities is important to us • Employee Recognition Program – convert your recognition points into gift cards • Employee Assistance Program – offers benefits to help you manage daily responsibilities • Access to on-demand training courses to advance further in your career**Job Description****This position is remote and can be located anywhere where posted.****We are looking for a talented individual...**To join our team as an Energy Efficiency Customer Support Specialist! This isn’t your typical call center job - we are an inbound contact center helping utility customers save money, make their homes more energy efficient and help our climate improve through change!**How we’re different...*** Each customer interaction focuses around energy efficiency* You will support multiple programs using multiple platforms, providing a range of services, including customer service, visit scheduling, customer enrollment, program offering education, tech support, online support, and/or status updates* Each call can be a different utility customer and require a different type of service* Wide range of support scripts – verbatim, talking points, or simple usage guides* Some programs utilize chat/email interactions with customers* Personal performance data and progress accessible in real time**What you can apply Day 1...*** Experience handling inbound or outbound voice calls* Expertly navigating a script* Supporting customers and tech inquires* Comfort with a committed schedule with set lunches and breaks* Appreciation for goals and performance metrics**Exciting candidates have...*** High School Diploma or GED (required)* Ability to type 35+ WPM* No attendance or punctuality concerns* Ability to thrive in an intensive environment, balancing customer support while navigating multiple platforms simultaneously* Minimum of 6 months of previous experience within a customer-facing environment required; Call Center experience in an inbound/outbound sales environment preferred* Sales-oriented with a focus on customer service satisfaction* “How can I help you?” attitude**Remote Work Requirements:*** We provide a laptop, software, and all necessary equipment* Home Internet requirements: + Internet speed that meets our minimum standard: - 10 Mbps upload / 20 Mbps download / 99% latency - Google: ‘free speed test’ if you are unsure + Ability to hardwire internet, plug directly into router* Environment: + Dedicated home office space, free of personal disruptions + Two power connections* You are scheduled to be on the phone throughout the entirety of your shift – no flexibility to answer the door or be on-call care for others during scheduled work hours**Compensation:**$17 / hour + $65 / month internet stipend**DOT Requirements**If applicable, meet all DOT qualification requirements and comply with all applicable federal, state, and local transportation regulations.**Compensation Range****Currency****Type**HourlyAny offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.CLEAResult will not provide sponsorship or support for immigration status or work authorization including for international students. Applicants must be authorized to work in the country where the position is located without the need for employer sponsorship or support. Successful hires must pass pre-employment checks.**Equal Opportunity Employer**As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.