Remote Employment Security Collections Specialist

State of Washington; Olympia (WA); Remote; USD 65,000 - 90,000; Full time

Job summary

The State of Washington Employment Security Department seeks an Employment Security Program Coordinator 2 – Collector to recover benefit program overpayments and delinquent balances. This role emphasizes professional communication, skip tracing, and lawful collection actions in a fast-paced public-service environment.

You will interview claimants and employers, assess collectability, negotiate payment plans, and work across internal partners to protect the integrity of Washington’s trust funds,

Qualifications

• Bachelor’s or Associate degree with relevant experience in unemployment or public benefits is required.
• Experience in debt collection, government programs, or financial recovery is preferred.
• Strong communication and customer-facing skills are essential.

Responsibilities

• Locate claimants, employers, and assets to recover debt using skip tracing.
• Interview claimants and employers to gather financial information and facts.
• Decide if debt is collectable and select appropriate actions.
• Coordinate with internal partners to ensure proper actions are taken.

Skills

Skip tracing

Debt collection

Interviews

Financial information gathering

Public speaking

Education

Associate's degree in public or business administration, political science, or closely related field

Bachelor's degree in public or business administration, political science, or closely related field

Tools

Skip tracing systems

Legal document processing

Multiple case management systems

Job description

The State of Washington Employment Security Department seeks an Employment Security Program Coordinator 2 – Collector to recover benefit program overpayments and delinquent balances. This role emphasizes professional communication, skip tracing, and lawful collection actions in a fast-paced public-service environment.

You will interview claimants and employers, assess collectability, negotiate payment plans, and work across internal partners to protect the integrity of Washington’s trust funds,