Remote Employment Counselor: Empower Job Seekers

State of Utah; Tooele (UT); Sur place; USD 23 000 - 32 000; Plein temps

Avantages offerts par ce poste

Job stability

Career growth

Meaningful work

Supportive work environment

Résumé du poste

The State of Utah Workforce Services seeks an Employment Counselor I to help diverse job seekers discover goals, address barriers, and achieve self-sufficiency. You will train in assessments, provide coaching, and connect clients with community resources at the Wasatch Front South Employment Center in Tooele.

Responsibilities cover counseling, plan development, and progress monitoring with a focus on client outcomes.

Qualifications

• Empathy and compassion for others, and possesses a desire to assist customers who are in difficult situations.
• The ability to present information clearly and effectively, both verbally and in writing.
• Exceptional customer service skills and ability to assist people in a manner which shows sensitivity, tact and professionalism, without prejudice or bias.
• Interpersonal skills including active listening, ability to build trusting relationships, show mutual respect and mindfulness of others
• Capable of working in an environment between balancing program policies and compassion

Responsabilités

• Provide career, occupational and educational counseling to empower customers to increase their income and break the cycle of poverty.
• Assess customers and their families to identify barriers to self-sufficiency, employment, training and income goals; and to provide the necessary resources and support to resolve the barriers.
• Utilize motivational interviewing techniques to complete assessments and evaluations to gain pertinent information related to goal planning and barrier resolution and to create a supportive environment.
• Develop employment plans and goals with activities leading to achieving goals and/or work readiness, as well as monitoring and evaluating employment plan activities and progress.
• Utilize labor market information, local resources, referral to community partners and employers to assist customers in meeting their goals.
• Assess needs and educate customers about DWS programs, policies, and services and help them access temporary assistance programs (Food Stamps, Financial, Medicaid, Child Care and Unemployment Insurance).
• Conduct home visits when needed to establish relationships, increase rapport, problem solve, engage or reengage the customer.
• Assist customers with the ultimate goal of employment by assisting with resume creation, networking, mock interviewing and job searching with technology.
• Ensure program compliance and appropriate use of public resources.
• Understand and implement program specific policies, procedures, case management techniques, career counseling, available Division resources, as well as community partner resources.
• Provide employment retention support and resources.

Connaissances

Empathy

Communication

Customer service

Interpersonal skills

Policy navigation

Description du poste

The State of Utah Workforce Services seeks an Employment Counselor I to help diverse job seekers discover goals, address barriers, and achieve self-sufficiency. You will train in assessments, provide coaching, and connect clients with community resources at the Wasatch Front South Employment Center in Tooele.

Responsibilities cover counseling, plan development, and progress monitoring with a focus on client outcomes.