Remote Digital Care Navigator

Devoted; Northern (KY); Hybrid; USD 32,000 - 39,000; Full time

Job summary

Devoted Health is seeking a Digital Care Coordinator to support members via Portal Chat from a remote location in the United States. You will guide members through their care journey with clarity and empathy, using internal tools and knowledge bases.

You will collaborate with clinical teams, escalate when needed, and contribute to a high-quality digital experience. Strong typing and multitasking are required, with 3+ years in customer-facing roles in healthcare a plus.

Qualifications

• Availability to work variable shifts across multiple time zones, 8am EST – 8pm PST, including weekends.
• Demonstrated digital communication proficiency across chat and portal channels.
• Minimum 3 years of customer- or patient-facing experience; healthcare or Medicare Advantage experience a plus.
• Successfully completes a written communication exercise and a typing test (55+ WPM).

Responsibilities

• Lead real-time digital member support through Portal Chat, delivering accurate guidance and a high-quality experience.
• Manage multiple concurrent conversations with strong response times and SLAs.
• Research member questions using internal tools and knowledge base to provide clear information.
• Escalate complex issues and handoff to partner teams for timely follow-up.
• Collaborate with peers and clinical partners to improve workflows and member experience.

Skills

Digital communication

Typing 55 WPM

Chat support

Customer-facing experience

Healthcare knowledge

Tools

Orinoco appointment workflows

Job description

Devoted Health is seeking a Digital Care Coordinator to support members via Portal Chat from a remote location in the United States. You will guide members through their care journey with clarity and empathy, using internal tools and knowledge bases.

You will collaborate with clinical teams, escalate when needed, and contribute to a high-quality digital experience. Strong typing and multitasking are required, with 3+ years in customer-facing roles in healthcare a plus.