Remote Data Entry & Customer Support Specialist

Quality Certain; Georgia; Remote; USD 48,216 - 121,228; Full time

Benefits offered by this job

Remote work

Professional development

International team

Job summary

Quality Certain in the United States seeks a Remote Data Entry / Customer Service Representative to join as a full-time, fully remote team member. You will input, update, and verify data, handle customer inquiries by email and other channels, and help ensure data integrity and high-quality service.

The role requires meticulous attention to detail, strong MS Excel skills, and excellent written and verbal communication.

Qualifications

• Proven experience in a data entry, administrative, or customer service role.
• Exceptional typing speed and a high level of accuracy.
• Proficiency in Microsoft Office Suite, particularly with MS Excel.
• Excellent written and verbal communication skills.
• Strong organisational and time-management abilities, with the capacity to manage multiple tasks.
• A keen eye for detail and a commitment to quality.
• The self-discipline and motivation to work effectively in a remote environment.
• Familiarity with CRM systems is considered an advantage.

Responsibilities

• Accurately input, update, and maintain large volumes of data within company databases and systems.
• Perform regular data verification and cleansing to ensure accuracy and completeness.
• Serve as the first point of contact for customer enquiries via email and other digital channels.
• Resolve customer issues efficiently and professionally, escalating complex cases where necessary.
• Provide clear and accurate information to clients regarding our services.
• Generate reports and retrieve data for internal teams as required.
• Uphold data confidentiality and security standards at all times.

Skills

Typing speed

Communication

Organization

Attention to detail

Remote work

Tools

MS Excel

CRM systems

MS Outlook

Job description

Quality Certain in the United States seeks a Remote Data Entry / Customer Service Representative to join as a full-time, fully remote team member. You will input, update, and verify data, handle customer inquiries by email and other channels, and help ensure data integrity and high-quality service.

The role requires meticulous attention to detail, strong MS Excel skills, and excellent written and verbal communication.