Remote DAI Oracle Financials Expert - Tier 1 Support

BizFirst; United States; Remote; USD 100,000 - 130,000; Full time

Benefits offered by this job

Family health care (54% cost covered)

Family dental (54% cost covered)

Family vision (54% cost covered)

Over-utilization bonuses

Lifetime event bonuses

Profit-sharing arrangement

Unlimited leave with approval

401k 100% employer match

Job summary

BizFirst is seeking a DAI Subject Matter Expert to provide technical support remotely. The ideal candidate will possess a bachelor’s degree and have 10 years’ experience with DAI, especially in Oracle Financials. Key responsibilities include developing training materials and providing helpdesk support to users.

In addition to a track record in customer support, applicants must have excellent communication skills. The role offers generous benefits including health care and profit-sharing.

Qualifications

• 10 years of experience with DAI (Oracle Financials).
• Proven experience in providing Tier 1 helpdesk support.
• Ability to explain technical concepts to non-technical users.

Responsibilities

• Provide Tier 1 helpdesk support (triage) to users.
• Develop training materials.
• Prepare monthly communication tools.
• Assist in creating user awareness and adoption of DAI.

Skills

Experience with DAI modules

Excellent communication skills

Organizational skills

Detail-oriented

Education

Bachelor’s degree in a related discipline

Tools

Oracle Financials

Job description

BizFirst is seeking a DAI Subject Matter Expert to provide technical support remotely. The ideal candidate will possess a bachelor’s degree and have 10 years’ experience with DAI, especially in Oracle Financials. Key responsibilities include developing training materials and providing helpdesk support to users.

In addition to a track record in customer support, applicants must have excellent communication skills. The role offers generous benefits including health care and profit-sharing.