Remote CX Partner Leader — Governance & Impact

Neura Market; Northern (KY); Hybrid; USD 105,000 - 145,000; Full time

Benefits offered by this job

Bonus eligibility

Equity package

Benefits

Flexible remote work policy

Job summary

Chime is seeking a Partner Manager to strengthen and scale partner-delivered operations. You will own governance for BPO partners, diagnose performance trends, and drive action plans with internal and external leaders to improve member experiences.

The role offers a base salary from $105,000 to $145,000, with bonus, equity, and comprehensive benefits. Remote-friendly with occasional travel, based on location and experience.

Qualifications

• 5+ years in Customer Experience, Partner Management, or BPO operations.
• Experience with BPO partner management in regulated environments is preferred.
• Own partner performance across SLAs, quality, staffing, and member outcomes.
• Strong data analysis to diagnose trends and drive action plans.
• Lead cross-functional initiatives from problem definition to measurement.
• Excellent communication and relationship-building, with autonomy in ambiguity.
• Willingness to travel approximately 25% domestically and internationally.
• Experience with complaints/escalations is a plus.

Responsibilities

• Own performance governance for assigned Partner/BPO operations, including SLAs and quality.
• Lead daily, weekly, and monthly partner performance reviews with clear metrics and timelines.
• Translate performance trends into root-cause insights and actionable recommendations.
• Drive accountability with external partners and ensure follow-through.
• Lead cross-functional initiatives to improve member and service experience end-to-end.
• Collaborate with Disputes, Complaints, Risk, Workforce Management, Quality, and Finance teams to remove blockers.
• Develop concise, executive-ready updates linking performance to impact and next steps.

Skills

Partner management

Data analysis

Stakeholder management

Communication

Tools

Excel

Looker

Google Sheets

Google Slides

Jira

Job description

Chime is seeking a Partner Manager to strengthen and scale partner-delivered operations. You will own governance for BPO partners, diagnose performance trends, and drive action plans with internal and external leaders to improve member experiences.

The role offers a base salary from $105,000 to $145,000, with bonus, equity, and comprehensive benefits. Remote-friendly with occasional travel, based on location and experience.