Remote Customer Support Manager – Escalations & Ops
Applied Systems
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Benefits offered by this job
Job summary
Applied Systems is looking for a Manager to join our Customer Support team in a remote role, ideally located in Chicago, Dallas, or Atlanta. You will lead team performance, manage escalated support cases, and enhance customer outcomes through effective management and empowerment of your team.
The ideal candidate has over 5 years of experience in customer support leadership, strong data analysis skills, and proficiency in tools like Jira and Salesforce. A Bachelor's degree in a related field is required.
We offer competitive medical, dental, and vision coverage along with generous holiday and wellness benefits.
Qualifications
- 5+ years leading contact center escalation or customer support teams.
- Strong data analysis skills to inform decisions.
- Proven ability to motivate teams and drive performance.
Responsibilities
- Own escalation KPIs and ticket prioritization.
- Drive operational excellence through standardized processes.
- Manage, coach, and grow leaders and team members.
Skills
Education
Tools
Job description
Applied Systems is looking for a Manager to join our Customer Support team in a remote role, ideally located in Chicago, Dallas, or Atlanta. You will lead team performance, manage escalated support cases, and enhance customer outcomes through effective management and empowerment of your team.
The ideal candidate has over 5 years of experience in customer support leadership, strong data analysis skills, and proficiency in tools like Jira and Salesforce. A Bachelor's degree in a related field is required.
We offer competitive medical, dental, and vision coverage along with generous holiday and wellness benefits.
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