Remote Customer Success & Support Specialist

Forgefit; West Palm Beach (FL); Remote; USD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive hourly pay

Comprehensive benefits

100% remote work

Ongoing training

Career growth opportunities

Job summary

ForgeFit is seeking a Remote Customer Service Specialist to provide support to customers through various channels. The role involves responding to inquiries, resolving issues, and ensuring customer satisfaction. Candidates should have at least 1 year of experience in a client-facing position, be organized, and possess strong communication skills. ForgeFit offers competitive pay, comprehensive benefits including health, dental, vision, and paid time off, along with remote work opportunities.

Qualifications

• 1+ years of experience in customer service or support.
• Comfortable using CRM or support tools.
• Interest in fitness or gym equipment is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Help customers with orders and troubleshooting.
• Collaborate with internal teams to resolve issues.

Skills

Strong communication

Problem-solving skills

Organizational skills

CRM or support tools

Job description

Job Title: Remote Customer Service Specialist
Company: ForgeFit
Location: Remote (U.S. Based)
Employment Type: Full-Time

About ForgeFit

At ForgeFit, we supply premium fitness equipment to gyms, studios, and training facilities nationwide. Our mission is to help our partners perform at their peak with reliable equipment and exceptional service. We stand behind every product with our 100% Performance Guarantee and pride ourselves on being a trusted partner to fitness professionals across the country.

About the Role

As a Customer Service Specialist, you’ll be the voice of ForgeFit, ensuring our customers have a smooth and positive experience from order to installation and beyond. Whether answering questions, resolving issues, or coordinating with internal teams, your focus will be on making every interaction efficient, helpful, and friendly.

What You’ll Do

• Respond to customer inquiries via phone, email, and chat with professionalism and care
• Help customers with orders, shipping questions, product details, and troubleshooting
• Track and resolve issues quickly by collaborating with fulfillment, sales, and service teams
• Keep accurate records of customer interactions using CRM
• Proactively follow up on customer needs and ensure satisfaction
• Maintain up-to-date knowledge of ForgeFit’s product lines and service policies

What We’re Looking For

• 1+ years of experience in a customer service, support, or client-facing role
• Strong communication and problem-solving skills
• Ability to stay organized and manage multiple priorities
• Comfortable using CRM or support tools
• A positive attitude and genuine desire to help others
• Interest in fitness or familiarity with gym equipment is a plus

What We Offer

• Competitive hourly pay based on experience
• Comprehensive benefits including health, dental, vision, 401k, and paid time off
• 100% remote work with a collaborative and supportive team
• Ongoing training and opportunities for career growth
• The chance to support a brand that makes a real impact in the fitness world

Ready to help gyms get stronger with ForgeFit? Apply now and let’s build something powerful together.