Remote Customer Success & Support Specialist

MCI Military Recruitment; Fort Campbell North (KY); Remote; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Retirement Savings

Fun, Engaging Work Environment

Career Growth

Job summary

MCI Military Recruitment is looking for a Customer Service Representative in Fort Campbell North, KY. This role requires dedicated individuals with excellent communication skills and a strong problem-solving mindset. Responsibilities include handling customer inquiries, providing accurate information, and ensuring a positive experience. Ideal candidates will have a high school diploma and be reliable team players. MCI offers competitive compensation, health benefits, and opportunities for career growth in a supportive environment.

Qualifications

• Must be 18 years of age or older.
• Ability to type swiftly and accurately (20+ words a minute).
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Strong team orientation and customer focus.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunities and apply sales skills to upgrade.

Skills

Excellent communication skills

Problem-solving mindset

Ability to thrive in a high-energy setting

Customer service oriented

Organizational skills

Conflict resolution

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI Military Recruitment is looking for a Customer Service Representative in Fort Campbell North, KY. This role requires dedicated individuals with excellent communication skills and a strong problem-solving mindset. Responsibilities include handling customer inquiries, providing accurate information, and ensuring a positive experience. Ideal candidates will have a high school diploma and be reliable team players. MCI offers competitive compensation, health benefits, and opportunities for career growth in a supportive environment.