Remote Customer Success Associate

Jobgether; Remote; USD 60,000 - 80,000; Full time

Job summary

A remote-focused company is seeking a Client Success Associate to manage a portfolio of employer clients. You will develop strong client relationships, resolve inquiries, and support business operations related to mental health products. Strong problem-solving skills, empathy, and the ability to prioritize in a fast-paced environment are essential. This role offers a competitive salary and a generous vacation policy, along with opportunities for professional development and remote work.

Benefits

Generous vacation policy

Professional development fund

Competitive salary packages

Supportive work environment

Qualifications

• At least 1 year of enterprise account management experience.
• Proven ability to work collaboratively and independently.
• Strong problem resolution skills and ability to engage stakeholders.
• Attention to detail and excellent written and verbal communication skills.
• Desire to develop presentation and storytelling skills through PowerPoint.

Responsibilities

• Build strong relationships with clients to become a trusted partner.
• Manage and resolve customer inquiries and support requests.
• Support implementations and customer operations.
• Identify opportunities to increase client engagement.
• Become a product expert and advocate for clients.

Skills

Account management experience

Problem resolution skills

Excellent communication skills

Growth mindset

Job description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Client Success Associate - REMOTE. In this role, you will have a significant impact by managing a portfolio of small and mid-sized employer clients, ensuring their engagement with our mental health products. Your contributions will be pivotal in supporting enrollment and operational objectives, fostering strong relationships with clients, and helping them utilize our offerings effectively. You will thrive in a dynamic environment, where your curiosity and willingness to learn will shape the success of both clients and the organization. This role offers the flexibility of remote work while contributing to the important mission of improving mental health care.

Accountabilities

• Build strong relationships with clients to become a trusted partner & advisor.
• Manage and resolve day-to-day customer inquiries and support requests.
• Support implementations and customer operations through timely client communication.
• Identify opportunities to increase client engagement with our products.
• Generate, customize, and analyze client-level reporting focused on engagement.
• Become a product expert and advocate for clients as we enhance our offerings.

Requirements

• At least 1 year of enterprise account management experience.
• Proven ability to work collaboratively and independently with minimal supervision.
• Strong problem resolution skills and ability to engage various stakeholders.
• Empathy for customers and their success.
• Ability to manage deadlines and prioritize in a fast-paced environment.
• Attention to detail and excellent written and verbal communication skills.
• Growth mindset with a willingness to learn from peers.
• Desire to develop presentation and storytelling skills through PowerPoint.
• Interest in healthcare and mental health, with a passion for improving lives.

Benefits

• Generous vacation policy and flexible working arrangements.
• Professional development fund to enhance skills.
• Competitive salary packages including stock options.
• Supportive and collaborative work environment.
• Access to a mission-driven team working toward improved mental health.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.