Remote Customer Service Representative - Seasonal| US

Remote Jobs; Dallas (TX); Remote; USD 30,000 - 45,000; Full time

Job summary

A leading remote customer service company based in the United States is seeking individuals to provide exceptional service through various channels like email and chat. The position allows for flexible scheduling with opportunities for career advancement. Ideal candidates must demonstrate empathy, active listening, and strong communication skills. Join a diverse team dedicated to enhancing customer satisfaction and experience.

Benefits

Flexible working hours

Opportunities for career advancement

Supportive work environment

Qualifications

• Above average verbal and written communication skills.
• Ability to actively listen and address customer needs.
• Demonstrated empathy and understanding of customer emotions.

Responsibilities

• Provide exceptional customer service through various channels.
• Actively listen to customer inquiries, tailoring solutions.
• Strive to meet and exceed quality and performance metrics.

Skills

Verbal communication skills

Written communication skills

Active listening

Empathy

Critical thinking

Job description

Employer Industry: Outsourcing and Customer Support Services

Why consider this job opportunity:

• Seasonal position with the flexibility of remote work
• Opportunity for career advancement and growth within the organization
• Work with innovative companies and a diverse team
• Supportive and collaborative work environment
• Chance to make a positive impact on customer satisfaction and loyalty

What to Expect (Job Responsibilities):

• Provide exceptional customer service through various channels including email, phone, live chat, and SMS
• Actively listen to customer inquiries, tailoring solutions to ensure satisfaction
• Strive to meet and exceed quality and performance metrics
• Maintain thorough knowledge of processes and systems to effectively assist customers
• Share insights and observations with leadership to improve customer experience

What is Required (Qualifications):

• Above average verbal and written communication skills
• Ability to actively listen and address customer needs
• Demonstrated empathy and understanding of customer emotions
• Flexibility to work weekends, holidays, and evening shifts as needed
• Strong detail-oriented and critical thinking skills

How to Stand Out (Preferred Qualifications):

• Experience in customer service or a similar role
• Comfort in resolving sensitive issues and managing escalated scenarios
• Ability to adapt in a fast-paced, rapidly changing environment

#CustomerService #RemoteWork #CareerGrowth #TeamCulture #CustomerExperience

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.