Remote Customer Service Representative

MCI; El Paso (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

A Business Process Outsourcing company in El Paso is seeking candidates for a customer service position. The role involves understanding customer needs, resolving issues, and utilizing technology for account management. Ideal candidates will have strong organizational and communication skills, a high school diploma, and basic knowledge of Microsoft Office. The company offers competitive compensation, career growth opportunities, and comprehensive health benefits.

Benefits

Paid Time Off

Cash bonuses and prizes

Comprehensive health benefits

Qualifications

• Must be 18 years of age or older.
• Ability to type swiftly and accurately.
• Basic knowledge of Microsoft Office Suite.

Responsibilities

• Listen to customers and resolve issues.
• Utilize systems for account management tasks.
• Ensure first-call resolution through effective problem-solving.

Skills

Organizational skills

Written communication

Oral communication

Typing skills (20+ wpm)

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity

• Competitive starting compensation based on experience
• Opportunities for career growth and internal promotions
• Paid Time Off and paid holidays to support work-life balance
• Incentives & Rewards programs with cash bonuses and prizes
• Comprehensive health benefits, including medical, dental, and vision coverage
• Fun, engaging work environment with a casual dress code

What to Expect (Job Responsibilities)

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunities and apply sales skills to upgrade
• Explain and position products and processes to customers
• Ensure first-call resolution through effective problem-solving and call handling

What is Required (Qualifications)

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

How to Stand Out (Preferred Qualifications)

• Previous experience in a customer service role
• Strong aptitude for conflict resolution and negotiation
• Familiarity with Windows operating systems

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