Remote Customer Service Representative

International SOS; East Windsor Hill (CT); Remote; USD 21,000 - 29,000; Full time

Benefits offered by this job

Competitive hourly rate

Performance-based incentives

Full-time (40 hours/week)

Paid training

401K (Retirement Plan)

Medical, Dental & Vision benefits

Paid time off

Remote work from home opportunity

No sales required

Job summary

Aspire Lifestyles is seeking Customer Service Representatives to support global client programs from a remote U.S. location. You will handle inquiries via phone, email, and chat, assisting with travel and lifestyle loyalty needs and documenting interactions for case management.

The role offers a full-time schedule, paid training, and benefits, with no sales requirements. Strong communication and multitasking abilities are essential for delivering exceptional experiences.

Qualifications

• High school diploma or equivalent.
• Minimum 2 years of interactive customer service experience.
• Call center or high-volume service experience preferred.
• Hospitality, travel, or loyalty program experience is highly valued.
• Personal global travel experience is an asset.
• Experience with GDS is highly valued.

Responsibilities

• Manage inbound customer requests through phone, email, and chat.
• Provide accurate and timely support for customer inquiries and service requests.
• Assist customers with travel-related or lifestyle loyalty program needs.
• Document interactions and manage cases using company systems.
• Maintain quality standards while meeting service and performance metrics.

Skills

Customer service

Phone support

Multitasking

Communication skills

Education

High school diploma

Tools

GDS systems (Amadeus Sabre Galileo)

Job description

Location: Remote USA - Must located in in one of the following states: AL, AZ, CT, FL, GA, IL, KY, MO NC, NH, NV, OH, OK, PA, SC, TN, TX, VA,

Position Type: Permanent, Full-Time

Pay Range: $18.00 per hour

This is a newly created permanent position

Aspire Lifestyles delivers premium loyalty and customer service solutions for some of the world’s most recognized brands.

Our agents play a key role in ensuring customers receive responsive, professional support while representing our clients with care and attention to detail.

We are seeking highly skilled Customer Service Representatives to support global client programs and deliver world-class service to high-value customers.

In this role, you will respond to inbound requests through phone, email, and chat, providing polished, timely, and accurate support related to lifestyle services, travel coordination, entertainment, dining, events, and loyalty program benefits.

You will help create seamless, unforgettable experiences while representing some of the world’s most recognized brands.

Why you will love working with us:

• Competitive hourly rate + performance-based incentives
• Full-time (40 hours/week), Fixed Schedules
• Paid training
• 401K (Retirement Plan)
• Medical, Dental & Vision benefits
• Paid time off
• Remote Work from home opportunity
• No sales required

What you will do:

• Manage inbound customer requests through phone, email, and chat
• Provide accurate and timely support for customer inquiries and service requests
• Assist customers with travel-related or lifestyle loyalty program needs
• Document interactions and manage cases using company systems
• Maintain quality standards while meeting service and performance metrics

The goal of this role is to provide professional, seamless customer experience with every interaction.

What we are looking for in a successful candidate:

• A passion for helping customers and solving problems
• Strong communication and interpersonal skills
• The ability to multitask across multiple systems and requests
• Attention to detail and strong time management
• Comfort working in a fast-paced, performance-driven environment

Experience:

• Minimum 2 years of interactive customer service experience
• Call center or high-volume service experience preferred
• Hospitality, travel, or loyalty program experience is highly valued
• Personal global travel experience is an asset
• Experience with GDS (Amadeus, Sabre, Galileo etc.) is highly valued
• Investigative mindset with a passion for creating extraordinary experiences

Language Opportunities:

We are currently recruiting individuals who are fluent (verbal and written) in English. Professional-level proficiency in any of the following additional languages is considered a strong asset:

• Spanish
• French
• Mandarin
• Cantonese
• Portuguese

Please note: Language placement may vary depending on the client program supported.

Work Requirements:

• Must located in in one of the following states: AL, AZ, CT, FL,GA, IL, KY, MO NC, NH, NV, OH, OK, PA, SC, TN, TX, VA,
• Ability to work a flexible schedule including evenings, weekends, and holidays
• Have a private work-from-home environment with reliable hardwired internet
• Ability to pass required background screening
• High school diploma or equivalent is required.

Aspire Lifestyles is committed to ensuring accessibility for all persons with a disability and to providing excellence in serving all customers including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process