Remote Customer Service Rep — Flexible Hours & Benefits

Secured Assist LLC; Texarkana (AR); Remote; USD 30,900 - 32,950; Full time

Benefits offered by this job

Health benefits

Medical, Dental, Vision Plans

11 Paid Federal Holidays

Paid sick time

Paid vacation time

Job summary

Secured Assist LLC is seeking a Remote Customer Service Representative to support clients across Texas, Arkansas, and Oklahoma. You will handle inbound and outbound calls, document interactions in our system, and ensure data accuracy while following all policies.

Candidates should have strong communication skills, be able to work independently from a home office, and maintain professionalism. The role offers at-will hours and a benefits package including health, dental, and vision plans.

Qualifications

• Call center work experience preferred, but not required.
• Strong interpersonal and communication skills.
• High integrity & professionalism with the ability in all situations to maintain a customer service demeanor.
• Self managed and focused to maintain high levels of productivity in a work from home environment.
• Ability to follow all rules, guidelines, policies and procedures in all situations.
• Ability to read, write, and speak English fluently.

Responsibilities

• Handle both incoming and outgoing calls as it pertains to our client's accounts;
• System documentation to reflect all communications with consumers;
• Review, quality control and accuracy of information is required;
• Tracking all information including system documentation and necessary logs;
• Basic office work as needed, and
• Following all guidelines, rules, and policies for both our agency and our clients.

Skills

Interpersonal skills

Self-motivation

Rules compliance

English fluency

Education

High School diploma or GED

Job description

Secured Assist LLC is seeking a Remote Customer Service Representative to support clients across Texas, Arkansas, and Oklahoma. You will handle inbound and outbound calls, document interactions in our system, and ensure data accuracy while following all policies.

Candidates should have strong communication skills, be able to work independently from a home office, and maintain professionalism. The role offers at-will hours and a benefits package including health, dental, and vision plans.